You will likely need to offer the support folks a little more background.
What system are you running? What version of Object Dock? Does it not work for any region, or just one specific region? Have you checked it's not a firewall issue?
The free version has an issue with weather in some places. If you have
the free version you have to 1) wait for it to be updated; 2) Buy the
plus version; 3) use the closest city that works.
If you have
the plus, tell us where you are or where you are pulling the weather
for. We'll try to help but may have to direct you to support.