cannot access od

Please state the nature of your technical emergency...



...in GREATER detail.

(Preferably a step-by-step run-down of what you did.)

got a message to update sdc, clicked to update, update complete, then went back into od and found i could not get anything to work, clicked on at least 10 of od and nothing happens not a twitch, or a message, nothing.

usually SDC requires a restart after updating... don't see that anywhere in your steps

thank you will try that, cheers.

have tried your suggestion but still will not launch any utilities of od, now what can i do.

OK, I'll take a shot............


SDC = installation maintenance program (it only installs and updates Stardock programs)
Do you mean it will not install or update any programs?


you did mean SDC.....right?


You would launch the programs from their Start Menu folder.........

I'm not sure you are actually talking about SDC (Stardock Central), could you be referring to Object Dock (od)?

As an alternative, you might want to log onto irc at #stardock around 3pm UK time and ask for Zubaz......he can help you.

got the message that sdc was updating, let it update then i clicked on wb6, would not launch, then tried all the other utilities and the same thing except bitmap, all of them would not launch, no message or anything else, just nothing. did however cancelled the update and everything worked fine, only when sdc asked for itself to be updated, it then would not let me into any of the object desktop utilities, so it is the latest update, i now cannot cancell the update and am stuck with the updated sdc and object desktop is now useless. added to which is the fact the icons on the desktop have been stripped of any colour, and every icon on desktop is a white sqare with writting underneath the icon, have tried to uninstall then reinstal to no avail, so presently am stuck.

find your equivalent of : C:\Program Files\Stardock\SDCentral

look for the 'restore' shortcut - double click it = it will roll SDC back

Lantec... highlight a program in SDC, look at the bottom right, there are 3 buttons;
RUN .. Update .. Uninstall

or in Zubish
rnu .. udptea .. uinstlla

I wiil get you all someday!

Damn, I always thought that was a warning light that came on just before your computer went into self-destruct mode....

birchur, nope that didnt work, anything else i can try.what is the sdc version 2.54.520.am getting some wierd things coming up like every utility is displayed twice. alsogetting message to start in sdc or something else. am getting really peeved about this stardock takes flipping ages to respond, feel like banging my head against a brick wall, its unlikely i will renew my membership, wish i could ask for my money back. am now getting message that i neeed windows vista or above to install, wouldnt mind but am on windows vista 64 bit os.

daygo, can I offer some friendly advice? Stay calm. Stardock support is awesome and they WILL get to you. Remember that last weekend was Easter...a holiday. I'm sure it takes time to get to 4 days of support requests (assuming you emailed support, that is). Games, customization software....you get the picture.

Remember that SD is a small company. They don't have hundreds of support staff based in foreign countries (like MS) able to help 24 hours a day...for a fee. SD support is free, but you must be patient.

From a previous comment with a few modifications to be more in tune with this current issue you are having -

A few simple steps to follow:

Try un-installing SDC and re-install SDC...

Short of that: uninstall ALL Stardock software including SDC, reboot and reinstall SDC and Object Desktop software

Short of that: Format hard-disk, and reinstall everything.

Short of that:

1. Back away from the PC.
2. Press the Off switch on the Computer
3. Wait until it shuts down.
4. Unplug it from the power source.
5. Store the Computer in a safe place for posterity.
6. Drink beverage of your choice.

Cheers.

It would be in your best interest to take a computer course and have someone who knows computers help you setup SDC and Object Desktop.

The number of issues you have reported is above and beyond the norm for how SDC and Object Desktop programs install and run. This is not Stardock software related and can only be attributed to something you have done to your setup. Take the time to learn the basics of computers.

Sometimes when a system gets messed up as this one seems to be, it is better to start from scratch - format and re-install everything.

My comments are not intended to belittle you and are only to help you.

  


I think support as gone above and beyond on this guy......

WWW Link

...and he wants HIS money back??????  

I think we're all od on u 2

This isn't possible. Updating 1 stardock program does not cause all other stardock programs to suddenly stop working.

hankers have already done what you suggested up to the point of short of that. thanks guys for the quips, had a good laugh, cheered me up. my activations have now been reached would this stop me launching any of od, am waiting for a reset. i know it does for wb6, dont know for the rest of od.