complaints.

from Stardock Forums
anyone know the complaints proceedure, because am fed up with the speed of the support team, a snail is lot faster than these guys.
2,662 views 3 replies
Reply #1 from WinCustomize Forums Top
Daygo . . since you have been here using Stardock products you've had trouble with your PC.  I still think it's yoru PCs trouble.

Email sales@stardock.com to start the process of a refund.
Reply #2 from WinCustomize Forums Top
Really daygo, that bad. Well my suggestion would be to email support@stardock.com. Now that just maybe what you are saying is upsetting you, they haven't or don't seem to respond quick enough. You can always PM the tech rep or go into IRC and PM one of the Stardock reps like Milksama. PM is much better than the forums and should get you a quicker response. Keep in mind that what ever your situation support works the problems as they get them. Some are very easy to solve, others, well not so easy.
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Reply #3 from Stardock Forums Top
My apologies for the trouble. Please give me your ticket number and I will see to it right away.

Edit: I have responded to your email. Please see my responce and forward back the requested files. I will help as best as I can.