DorkCoffeez DorkCoffeez

Support Survival

▼

Support Survival

from Stardock Forums

Just a quick little thing from support. Currently support phones are set to answer between the hours of Mon-Fri 9-4pm EST. We often get queries on when we will be available on weekends. Officially support is not available on weekends but more times than not the support staff is looking in just in case disaster strikes, or just wants to get ahead of work.

A lot of this many will know already. However Stardock is getting new traffic and I have noticed this coming up more of late.

Due to the "first come first serve" of our email queue system it is still a really good idea to get your ticket in right away. Once we formally come back on Monday those are the first tickets that we take care of. This is in an effort to have no one wait longer than 48 hours.

The other note I should mention is do not send a reply in if you are still waiting for an answer. Once again due to our system that will update the ticket time as to when the last email was sent in. So if a reply is sent a day after you send the first email then the timer is reset to 0 and it starts over again.

I am only bringing this up so that everyone, veterans and newbies alike, can take full advantage of the support system. Also support is present on the forums but if you are not getting an answer bump your thread to the top. I can assure you that support wants to help as often as possible.

If you have any questions please let us know.

43,919 views 35 replies
Reply #26 from WinCustomize Forums Top

Quoting Jafo, reply 26

Huh?
He go bye-bye.....
End of Jafo's quote

Good!  ;)

Reply #27 from WinCustomize Forums Top
It must be a question of privilege, with each time j' have write with the support or to send messages to people of the personnel or they are too occupied to answer me or they n' did not receive my messages. However j' write in English and I am always polished. When I see the beautiful speeches of some and the beautiful sentences qu' there is kind (you show your support by buying products and to make so that the site exists). J' was always correct but c' is not that which function and j' in often have the proof, there are nevertheless some people who were very sympas and when the d' number is seen; member, that does not weigh heavy, c' is dommage.WC with tendency to disgusted and not to give desire. Such an amount of worse if I cannot buy master skin any more and so when j' a problem I will have n' will not obtain d' helps that it is support or other. What is well when one is very disgusted, c' is that l' one finishes by more nothing regretting.
SoundPackager - Customize the Windows sound scheme
Reply #28 from WinCustomize Forums Top

Chris161, I hate to tell you but whatever translator you are using, it is not working very well at all.  I read your entire post above and I have no idea what you are talking about.

Chris161, je n'aime pas vous dire, mais tout ce traducteur, vous utilisez, il ne fonctionne pas très bien à tous. J'ai lu votre message ci-dessus tout et je n'ai aucune idée de ce dont vous parlez.

Reply #29 from Stardock Forums Top

Hello..I tried a lot but having the same problem. I want my software that should work according to my need...

Reply #30 from Stardock Forums Top

I curretnly have 4 docks installed (top, bottom, left and right sides).

 

How do I delete one or more of the docks in their entirety?

 

Also, I can no longer find a clock docklet in my setup.  How can I get it back or reinstall it?

 

Thanks,

 

Dave

Reply #31 from WinCustomize Forums Top

Which ObjectDock do you have installed?

You can "Save Settings" in "ObjectDockPlus" by going to "Themes" and then "Backup" and then "Save Current Dock" at the bottom of the window. There is a "Restore Dock" option there as well.

 

 

If you have "ObjectDock2+":

Reply #32 from Stardock Forums Top

Im still waiting to use the object desktop renewel i paid for on the 19th dec that i still have no registration details for and it is not appearing on impulse even though the ticket was answered and apparantly my problem was fixed it hasnt worked. Now its 2 days since my last response I REALLY hope that my subscription will be extended for all the time i have not been able to use it so far..

Reply #33 from WinCustomize Forums Top

I would send an email to sales@stardock.com and wait for their answer....  You might want to use a different translator as the one you are currently using is doing a rather poor job of it.

;)