Of course, that Stardock e-mail address doesn't do any good when writing to it results in messages like this:
-----[ Start Annoying E-Mail Rejection Message ]-----
Hi,
Thank you for your email.
Your email has been filtered and has -NOT- been read due to the following reasons...
1) It matched or contained key items which caused it to be flagged as spam
2) It did not have a subject
3) The body of your email was blank
4) The attachment was a BMP file. To conserve size, please convert it to a JPG or GIF.
5) It contained profanity or abusive language
6) You use a mail filtering/certification system, which requires us to validate our email address
Please restructure your email and resend it so that we may assist you.
Please do not reply to this email.
Thank you,
Stardock Support.
-----[ End Annoying E-Mail Rejection Message ]-----
You Stardock people are incredibly frustrating. If it isn't problematic desktop environment software, it is a game that does not work as advertised thanks to a disappearing turn button and a sleazy policy of not providing updates to make that game work as advertised except after invading the user's privacy through mandatory personal registration and hassling the user by requiring a bloated, cluttered external application that demands not only that personal information, but the serial number, tying the two together rather than relying merely one or the other for authentication. Then on top of that, you reject support form messages and e-mails without so much as a description of the actual reason, requiring the user to guess the real reason from a list of six vague possible reasons.
Annoying customers is common in the computer game business, but you Stardock people bring it to a whole new level. Bugs happen by accident and I can overlook them and enjoy a game if major bugs are patched promptly and without hassle, but Stardock has chosen to not do that and that is just inexcusably terrible customer service.