I don't understand what is going on.

I don't understand what is going on. My messages via the Stardock contact form get rejected and I just tried to post a message in the forum, but upon submission, I was shown a message that said "We're sorry, but this post has been removed", which doesn't even make sense since it hadn't been posted yet. What is going on?
7,462 views 20 replies
Reply #1 Top
Okay, you got me confused, how did you make this post?
Reply #2 Top
Okay, you got me confused, how did you make this post?
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hmmm. vewy intewesting indeed......  
Reply #3 Top
I can see this one   
Reply #4 Top
I don't understand what is going on. My messages via the Stardock contact form get rejected and I just tried to post a message in the forum, but upon submission, I was shown a message that said "We're sorry, but this post has been removed", which doesn't even make sense since it hadn't been posted yet. What is going on?
End of quote
Okay, you got me confused, how did you make this post?
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hmmm. vewy intewesting indeed...
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I can see this one
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I can't see any of teh above comments.  Freaky, no?
 
Reply #5 Top
Ah, what?  
Reply #6 Top
we were never here * flashes his MIB memory eraser*
Reply #7 Top
I look at the whole world and often say that...
Reply #8 Top

Okay, you got me confused, how did you make this post?
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The same way I made the one that resulted in the removal message immediately upon submission.

I don't know what happened with the forum software, but I suspect the form-processor software was grumpy about the first three letters of my surname. Unfortunately, since it did not tell me specifically why my contact form submissions were both rejected (it provided a list of six possibilities) and I do not know how to reach an actual person at Stardock, I may never know.
Reply #9 Top
grumpy about the first three letters of my surname.
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Nah, never!! Last I heard, Stardock had no particular issue with 'sex'
Reply #10 Top
Brian this being he weekend contracting someone from Stardock is somewhat difficult. So what you are saying is that when you tried to established your nick name for signing in is when you ran into the problem?

To contact Stardock drop an email to Support@Stardock.com. You can do it over the weekend but you won't get any response until Monday.
Reply #11 Top
contracting someone from Stardock is somewhat difficult
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Il say .. Zub wanted all my pizza last time ..
Reply #12 Top
contracting someone from Stardock is somewhat difficult
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I guess that all depends on what you're contracting them for.....
Reply #13 Top
Last I heard, Stardock had no particular issue with 'sex'
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Most Stardockians I talk to love sex. 
However . . and I'm not sure of this . . I don't think you can contract for that.
If you wanted to, you would be best served to contact Stardock Design.  They'd be the best fit.

Brian, email support@stardock.com if the problem continues.
Reply #14 Top
If this is the Brian Sexton from PMGA, drop Daiwa a private message sometime.
Reply #16 Top
Email us directly at suppor@stardock.com. We will help as best we can. If you still can't get through PM me.
Reply #17 Top
I think what you are describing is solicitation......some countries do have laws against that. Come to New Zealand! Prostitution is legal!  .You can contract yourself out as much as you want as long as you are over sixteen.
Reply #18 Top
I was just submitting bug reports, so it didn't matter to me when they got around to reading them. It did matter to me that my messages were rejected with unhelpful rejection messages that did not quote the messages I entered into the form, preventing me from both working around the rejection according to the six supposed possibilities and submitting the information via other means, needlessly wasting quite a bit of time.

I just sent a message to support@stardock.com and I have not yet received a rejection message, but it doesn't much matter now because I do not remember everything I wrote a little over two weeks ago and I am not inclined to reinstall and test problematic software just to rewrite bug reports. The problems themselves and the exceptionally poor contact form handling (my first would-be contact with Stardock, twice thwarted in unhelpful and rudely time-wasting fashion) were enough to convince me that I should probably let Galactic Civilizations II - Gold Edition be the extent of my Stardock purchases for now and hold off on buying any of the Object Desktop stuff that gave me trouble (e.g., the virtual desktops application looks handy, but it does not work on my Windows Vista system at all).
Reply #19 Top
Of course, that Stardock e-mail address doesn't do any good when writing to it results in messages like this:

-----[ Start Annoying E-Mail Rejection Message ]-----

Hi,

Thank you for your email.

Your email has been filtered and has -NOT- been read due to the following reasons...

1) It matched or contained key items which caused it to be flagged as spam
2) It did not have a subject
3) The body of your email was blank
4) The attachment was a BMP file. To conserve size, please convert it to a JPG or GIF.
5) It contained profanity or abusive language
6) You use a mail filtering/certification system, which requires us to validate our email address

Please restructure your email and resend it so that we may assist you.

Please do not reply to this email.

Thank you,
Stardock Support.

-----[ End Annoying E-Mail Rejection Message ]-----

You Stardock people are incredibly frustrating. If it isn't problematic desktop environment software, it is a game that does not work as advertised thanks to a disappearing turn button and a sleazy policy of not providing updates to make that game work as advertised except after invading the user's privacy through mandatory personal registration and hassling the user by requiring a bloated, cluttered external application that demands not only that personal information, but the serial number, tying the two together rather than relying merely one or the other for authentication. Then on top of that, you reject support form messages and e-mails without so much as a description of the actual reason, requiring the user to guess the real reason from a list of six vague possible reasons.

Annoying customers is common in the computer game business, but you Stardock people bring it to a whole new level. Bugs happen by accident and I can overlook them and enjoy a game if major bugs are patched promptly and without hassle, but Stardock has chosen to not do that and that is just inexcusably terrible customer service.
Reply #20 Top
Email us directly at suppor@stardock.com. We will help as best we can. If you still can't get through PM me.
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Try a private message to Seabass as he suggested. Probably get better results than ranting here. Assuming you want results.