Can't update my limited edition

from Stardock Forums
When I try to get the second number and give the only serial I have, it says it is already registered to the DIFFERENT email address. Which is the same I'm using.
2,530 views 7 replies
Reply #1 from Stardock Forums Top
As addition: Could it be possible to re-send the second number to the email-address the game is claimed to?

I'm quite sure I'm using the right address, but it still says the game is claimed by a different address.
Reply #2 from GalCiv2 Forums Top
Please contact support@stardock.com. You should receive an automated response shortly after you send the mail with your ticket number; if you don't, check your spam/bulk folders.

If you can't email support or get no response at all, you can submit a ticket directly through this page. Just click next, then fill out the form and submit it (no need to log in or register there).
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Reply #3 from GalCiv2 Forums Top

When I try to get the second number and give the only serial I have, it says it is already registered to the DIFFERENT email address. Which is the same I'm using.

I know it is a stupid question but: Are you the first owner of your copy? Are you sure nobody has already used it?

Reply #4 from Stardock Forums Top
No. It's a GOOD question since that would definetely explain the trouble I have. But I'm sure I'm the only user of that game.

I'm currently waiting the reply from the support@stardock.com.
Reply #5 from GalCiv2 Forums Top

But I'm sure I'm the only user of that game.

How have you got your limited edition?

Reply #6 from GalCiv2 Forums Top
A few people wind up with serial number problems. It doesn't necessarily mean that its a used copy. When i tried to update i was told that the eamil address was not the same as the one that was registered.

David at support had me fixed up in no time.
Reply #7 from GalCiv2 Forums Top

It doesn't necessarily mean that its a used copy.

True, that why knowing how the person get the copy is helpful to spot when an another e-mail could have been used.