Disapointed

from Stardock Forums
i would like to speak with a stardock admin i had purchased stardock about a year ago and now it doesnt work it says expired so i redownloaded stardock from my original e-mail from you guys installed it and it says all the programs i had i dont have anymore there all demos i would like to know why im getting the programs i puchased stolen from me...
i love stardock and now there taking things that i purchased for.. i paid good money for it and theres all of a sudden expiry dates on them PLEASE CONTACT ME!
misc
16,876 views 6 replies
Reply #1 from WinCustomize Forums Top
i would like to know why im getting the programs i puchased stolen from me..

Noone is stealing anything from you. It is your responsibility to "archive" your purchased products which would allow you to install them even after your subscription period has expired.

You archive the programs through Stardock Central by clicking on "ObjectDesktop" on the left panel then selecting the "Application" in the right panel and then clicking "File" and "Archive Application".

If you contact support@starock.com or sales@stardock.com with your account information they will assist you in getting the version of the applications that you have purchased.

You will need to wait until Monday for them to do so.
Reply #2 from WinCustomize Forums Top
ObjectDesktop is a yearly subscription. It costs 50$ for the initial year and 35$ for yearly renewal's if my mind serves me right. Your subscription had ended that's all.
Sins of a Solar Empire: Rebellion
Reply #3 from WinCustomize Forums Top
There is also an option at the bottom of SDC which makes it automatically archive when a new version is installed.
Reply #4 from WinCustomize Forums Top
you show as a current customer (4) in your profile
Reply #6 from WinCustomize Forums Top

pysmenny: All that you "lose" when your subscription runs out is the ability for additional updates. You may continue using the software that you purchased for as long as you wish.

When your subscription is expired and you want the latest archive of software when your subscription was valid, just shoot support@stardock.com or sales@stardock.com an email and we will provide you with instructions to retrieve this software.

I am unable to find your ticket in the support system. Have you received a ticket ID#?

-Mike
[Stardock Support]