Failed to validate your gc2,gtest registration information

I just singed up for the TotalGaming.net service and purchased Galactic Civ 2 and installed it. Then I purchased the Dark Avatar Expansion. The installer popped up but with no titles in it to install. I closed that and received my e-mail confirmation with my serial. I added the serial to the game title in the settings screen and registered. However, Everytime the screen reloads, I get the following error message.

Failed to validate your gc2,gtest registration information.

Please verify that you ahve entered your email address and serial number correctly.

I never have the option of installing the newly purchased expansion. Not a very nice thing to do, take someone's money (or "tokens" of money) and not let them use the product. The system in general is not very user friendly. It seems overly complicated. Steam is much simpler.

So how can I get this resolved? I really hate paying for something that is not delivered when promised.

Anyone else have this problem? I searched and did not find anything.
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I just tried entering the serial again and it worked.

I am GUESSING the database that has the sale information was not updated in time for the application to start allowing the install. Looks like there might be some bugs or performance issues that need to be addressed.