problem with account info?

from Stardock Forums
I ponied up my 5 tokens for the Dark Avatar expansion. When I try to install what's on SDC at the moment, I get an error message however:

-- [Application] ----------------------------------------------------
Name: Stardock Central
Path: F:\games\SDCentral
Version: 2.29.187, build: 115

-- [System Information] ---------------------------------------------
Platform: Microsoft Windows Windows XP, 5.1.2600 Service Pack 1
Display: NVIDIA GeForce2 MX/MX 400 (Microsoft Corporation)
Driver Version: 2.9.5.8
System Dir: C:\WINDOWS\System32
Time / Date: 15:58:34 -- Monday, January 15, 2007

-- [Installing] -----------------------------------------------------
Server: http://sdc1.stardock.com
Server Dir: public
Network Id: drengin
Name: Dark Avatar (Expansion Pack) for Galactic Civilizations II
App Id: gc2
Installed: False
Version: 0.20b.033
Type: production
Reg Key: GalCiv2
Install Dir: E:\games\galciv2
Exe: DarkAvatar\DALaunch.exe
Last Updated: 12/22/2006

-- [Account] --------------------------------------------------------
First Name: Peter
Last Name: Huebner
Email: peter.huebner@ ***munged -- googlemail.com***
Error: Attempt: 1 | Account information invalid
Error: Attempt: 2 | Account information invalid
Error: Attempt: 3 | Account information invalid
Result: Installation failed (9)

********
Um - what might be happening here?

regards, -Peter
8,003 views 8 replies
Reply #1 from Stardock Forums Top

Your version of Stardock Central is very old. Please try updating to the latest version: 2.38, Build: 139 or higher. You can make SDC look for updates by clicking Tools -> Settings -> then in General, click Check for any Stardock Central (Beta/Release) updates. Click OK then restart SDC.

If you still have issues after this, please contact support@stardock.com.

Reply #2 from Stardock Forums Top
Thanks for pointing that out, I didn't realize. For some reason it did not update never mind what I tried (which is obviously the reason why I had such an old version, since it was set to auto-update and I log in regularly), so in the end I downloaded SDC from the servers manually and installed it over the top of the old one. Things started to work from there on ... once I had re-registered my account.

thanks again, -Peter
Sins of a Solar Empire: Rebellion
Reply #3 from Stardock Forums Top
No problem. Glad to hear it worked out.
Reply #4 from Stardock Forums Top
ya i also have this problem how did you fix it ? i downloaded it again directly from this site and it then trys to update it is the one here not hte latest?
Reply #6 from Stardock Forums Top
You don't have Dark Avatar listed in your account. Have you tried to register it manually in Stardock Central using your Dark Avatar serial number?
Reply #8 from Stardock Forums Top
Please email support@stardock.com with the details (what error you get when you try to update, etc.) and they'll be able to sort you out.