Loading error

from Stardock Forums
I just loaded the game and after selecting a new game it starts loading and then the music stops and it eventually just closes, the game never launches. I reinstalled twice. My debug is as follows:

Debug Message: Version v1.4x last updated on: Mon Oct 23 17:43:56 2006
Debug Message: GalCiv2 is activated.
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 12/25/2006, 18:45:09
DirectX Version: DirectX 9.0c (4.09.0000.0904)
Machine Name: FAMILY
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 1 (2600.xpsp2.030422-1633)
Languages: English (Regional Setting: English)
System Manufacturer: Dell Computer Corporation
System Model: Dimension 2400
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A05
Processor: Intel(R) Celeron(R) CPU 2.40GHz, ~2.4GHz
Physical Memory: 254MB RAM
Page File: 134MB used, 490MB available
Windows Dir: C:\WINDOWS


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: Intel(R) 82845G/GL/GE/PE/GV Graphics Controller
Manufacturer: Intel Corporation
Chip Type: Intel(R) 82845G Graphics Controller
DAC Type: Internal
Key Device: Enum\PCI\VEN_8086&DEV_2562&SUBSYS_01601028&REV_01
Display Memory: 64.0 MB
Current Display Mode: 1024 x 768 (32 bit) (75Hz)
Monitor Name: Plug and Play Monitor
Monitor Max Resolution: 1600,1200
Driver Name: ialmrnt5.dll
Driver Version: 6.13.0010.3510
Driver Date: 4/15/2003 10:40:56
DirectX Acceleration Enabled: Yes



Sound info
Sound device 1:
Description: SoundMAX Digital Audio
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_8086&DEV_24C5&SUBSYS_01601028&REV_01
Manufacturer ID: 1
Product ID: 100
Driver Name: smwdm.sys
Provider: Analog Devices
Driver Version: 5.12.0001.3910
Driver Date: 11/18/2003 11:38:32
Type: WDM
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Modem #0 Line Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Driver Name:
Provider:
Driver Version:
Driver Date:
Type: Emulated
Other Drivers:
Acceleration Level: 3
Cap Flags: 0
Min/Max Sample Rate: 0, 0



Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (sw vp): Intel(R) 82845G/GL/GE/PE/GV Graphics Controller
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 75
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: Hardware does not support a color cursor.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 369e99
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: * Collectors Edition *
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Documents and Settings\Blackley\My Documents\My Games\GalCiv2\ships\*.xml
Debug Message: No files found matching mask C:\Documents and Settings\Blackley\My Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\CustomMaps\*.gc2map
Debug Message: No files found matching mask C:\Program Files\Stardock\TotalGaming\GalCiv2\Mods\Default\Data\Scenarios\*.gc2scenario
Debug Message: Creating Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Galaxy Size Set: 4 x 4
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Number of Unplaced Stars: 3.
Debug Message: Creating Random Map... Planets
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 10
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Done
Debug Message: Setting Game Options
Debug Message: Creating Civs
Debug Message: Terran Alliance: Intellence -> 40
Debug Message: Drengin Empire: Intellence -> 30
Debug Message: Arcean Empire: Intellence -> 100
Debug Message: Thalan Empire: Intellence -> 100
Debug Message: Creating Civs... Done
Debug Message: Updating ZOC.
Debug Message: Updating ZOC.
Debug Message: Galaxy Create... Done
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 0
Debug Message: UIBeginGameHelper: New Game Started
Debug Message: UIBeginGameHelper: Mods are Disabled
1,577 views 6 replies
Reply #1 from GalCiv2 Forums Top
Your video drivers are in need of an update. You can find the latest drivers available for your chipset from intel here.
Reply #2 from GalCiv2 Forums Top
Your video drivers are in need of an update. You can find the latest drivers available for your chipset from intel here.


i also thought min. 128mb ram on the gfc
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Reply #3 from GalCiv2 Forums Top
Well, you definitely got further than I did.

I have the recommended requirements.
AMD 64bit 2.0Ghz processor; 512MB RAM; 128MB DirectX 9; 140GB hard drive space.

It is running XP Home withservice pack 2.

Installing the Game:
Disk 1 is placed into the drive, after a few seconds the autorun.exe starts up.
On the display, I get the launch screen.
I select 'Install game'
-- after 65 minutes it is still displaying the launch screen.
-- Windows Task Manager informs me that it the application is not responding.
-- I went through the process of updating drivers, the installed drivers were
uptodate.
-- Installation was tried with both the CD-ROM drive and the DVD drive.
-- other CD's were tried in the drives (both game and music) - both drive types
worked as expected.

The installation never gets past the launch screen, but seems to keep trying to search for something.
The other selection, 'readme.txt' pulls up the text file, but has no troubleshooting guide.
There is no system warning message that anything is being blocked.

Any help would be appreciated.
Reply #4 from GalCiv2 Forums Top
nutcase2--possibly a bad install disk? If you've got a high speed internet connection, you can download the game from the web using your registration key. The bonus is that it will be up to date to version 1.4x which is the latest and greatest.
Reply #5 from GalCiv2 Forums Top
Thanks for the help... but the downloading is not an option at this time.

Although I have cable, the entire registration process seems highly suspect.

The sn started with a GC2- and I ended up having to use the site for European customers with problems..

I di dget a new sn which seemed to be accepted, however, everything at that point 'fell through'.

The used email address, although valid to accept the new sn sent to me, is not allowed to be used for registration. First I get a mssg that the email is already being used then I get a response that the sn sent to me is used with another email account...


So... appears the game needs a lot more testing.
I sent an email to support, but if they are anything like other company support, I am not holding my breathe for any positive resolution.

It is juts too bad I had to open the box to attempt to install the game as once opened I cannot get a refund.
Reply #6 from GalCiv2 Forums Top
but if they are anything like other company support


These guys are not like others. They will help get it resolved.

the entire registration process seems highly suspect.


Not sure why you think this.