Ordered D.A. but think I screwed up

from GalCiv2 Forums
I ordered Dark Avatar to try and get in on the beta.

Since I was doing a financial transaction at the main Stardock site, I used the email account I reserve for business there, which is different than the one I use here.

I got the Stardock Central download program, but now it's telling me I need to purchase the expansion, even though I already have a confirmation email for a purchase along with order number and serial number.

So what do I need to do to get the download I already paid for?
4,099 views 4 replies
Reply #1 from GalCiv2 Forums Top
You may have to go to tool/register product then scroll to DA and enter your serial. Then click register and it should say install, instead of purchase.
Reply #2 from GalCiv2 Forums Top
Looks like it sees the conflict between the email for the order and the email I used here, and gives instructions to contact Sales. Question now is, is there any point in doing it on the weekend, when they probably won't be in until Monday?
Sins of a Solar Empire II
Reply #3 from GalCiv2 Forums Top
Yes you have to contact SD sales department to get the email conflicts solved. sales@stardock.com should be the address but you might want to double check it from their website.

You should write the email on weekend, so it will be on top of the list when they come back work on monday
Reply #4 from GalCiv2 Forums Top
Ok, sent them the email, now it's wait and see time.