WTF???!!! My game will not activate

from GalCiv2 Forums
I had to uninstall the game and install it again because of a computer problem, and now the game won't even activate. Here is a log it gave me:



Application start: 2006-8-7 0.24.23

Downloading test internet data...

Download: success

Test internet data - success

Mode 1, short info

Submitting activation request...

Download: success

Activation result: 12

Error activating the product

Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting support@stardock.com.



Application start: 2006-8-7 0.25.44

Downloading test internet data...

Download: success

Test internet data - success

Mode 1, short info

Submitting activation request...

Download: success

Activation result: 12

Error activating the product

Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting support@stardock.com.



Application start: 2006-8-7 0.26.3

Downloading test internet data...

Download: success

Test internet data - success

Mode 1, short info

Submitting activation request...

Download: success

Activation result: 12

Error activating the product

Please check the serial number that you have entered and ensure that it is associated with the email you used. Try to activate the product again. If you are using Stardock Central you can right-click on the product and attempt to activate without reinstalling. Please include this log file when contacting support@stardock.com.

Help please.
5,387 views 6 replies
Reply #1 from GalCiv2 Forums Top
I can think of one possible reason: I brought the game over to a friend's house and installed it as a birthday present. Would that cause this problem?
Reply #2 from GalCiv2 Forums Top
Installing it on multiple computers is only permitted if you own them yourself. Installing it on your friend's computer and on yours is piracy.

If that's what you did, you likely inadvertantly registered it to his account. And in that case, you pretty much gave him the game, serial and all. Unless you work it out with him, it'll stay that way--Stardock will not move a serial from one account to another.
Elemental: Reforged
Reply #3 from GalCiv2 Forums Top
OK like many games I have I play them at home and then when I travel, 3 nights a week, on my notebook. I installed first at home and activated and upgraded and opened the Collectors Editions stuff. Started a game and then before I left transferred my save game file, my race config file, my sig.bin file to my notebook. Installed the game on notebook and just played it to see if the install went OK. Did not enter the serial number at that time. Now I update it with the sig.bin in the GalCiv2 folder run first update and then the second but it gives me a message that my game looks activated by the machine sid doesn't match.

How can I run upgraded version on both MY machines so I can keep one game going between the two like I do with lots of games?
Reply #4 from GalCiv2 Forums Top

Just contact support. They can unravel it.

I have GalCiv II on my two home machines, laptop, and work machine. This is the retail version. But they're all tied to my account.

Reply #5 from GalCiv2 Forums Top
unattended baby alert
Reply #6 from GalCiv2 Forums Top
Now I update it with the sig.bin in the GalCiv2 folder run first update and then the second but it gives me a message that my game looks activated by the machine sid doesn't match.


Simply delete the sig.bin on the machine giving the error, and reactivate. The sig.bin is tied to the configuration of the system it was created on.