New User encountering problems

A little help?

Just got my hands on the collectors edition, but I've run into a few problems. Resolved most of them, but a couple remain:

1. I bought my copy in the UK. I entered my CE code to generate a serial number. I then entered both serial and CE codes into the registration page. For some reason it kept telling me my CE code was invalid for that serial, yet on the downloads page I found a download for CE content. Did it work??

2. I attempted to upload a picture for my character, but received the following error:

Exception:
Conversion from string "undefined" to type 'Integer' is not valid.s

It told me to CTRL-C the text, but since it's a dialog box you can't CTRL-C the text (that I know of!)

Help?

While I'm here, if you try to upload a picture for your profile which is of the wrong type, etc. the error displayed is maroon on a black background. Nigh on unreadable unless you highlight.
2,647 views 3 replies
Reply #1 Top
It appears 2 is due to a problem I posted here https://forums.galciv2.com/?ForumID=162&AID=107990
Reply #2 Top
It's rejecting my CE code as well. Bought my copy from wal-mart here in salem, OR.
Reply #3 Top
Try emailing support@stardock.com, they're very good on fixing problems like that. You can also try asking in #GalCiv on their IRC channel (launch SDC (Stardock Central) and go to Chat). Be warned that Stardock is in Eastern time, USA. It's quite late here atm.