Draginol Draginol

Owens Corning Basement System Review

Owens Corning Basement System Review

My review and experience with it

If you decide you want to finish your basement there are lots of options to consider.  Do you do it yourself? Do you contract it out? Maybe do a little in between? For me and my wife, we just aren't handy enough to try to finish a basement on our own.  So we decided we'd contract the whole thing out.

Once you decide you're going to contract it out, then it's a matter of deciding what direction to take with it. Do you go with drywall? The problem with drywall is that it takes months to put in (how long do you want contractors going in and out of your house?).  It makes a lot of mess (expects months if not years of drywall dust to be floating around your house), it's susceptible to damage from a wide range of sources (water, normal wear and tear due to it being in a basement).  So we wanted our basement finished but drywall had a lot of negatives to it.

That's when we heard about the Owens Corning Basement System.  After intense negotiations, we had it done.  And below you can read about our experiences during the sales process, installation, and after effects.  I hope you find it useful.

The Owens Corning Basement System has been in place now for our basement for about a month now so I've had time to get used to it.

The project went pretty smoothly except for a few hiccups that I'll talk about here. So what's the verdict? Here are the things I really liked about it:

  1. It's fast. In 2 weeks it's all done.
  2. It's clean. No dry wall dust all over.
  3. It's durable. It's virtually impossible to damage. Basements, unlike the rest of the house, are more prone to dings since that's where most people store things too.
  4. It's virtually sound proof. This was an unexpected benefit. But the kids can go and play down there without having to hear music, TV, yelling throughout the house.
  5. It looks pretty nice still (but not as nice as dry wall in my opinion).
  6. It is nice to know that in 20 years it'll look the same as today. Dry wall in basements tend to not look so good. At best you'll have to repaint larger areas. With this, you don't have to.

The big thing for us though was the speed of it. My first basement was done with dry wall and I have no regrets about that. It was nicely done. But it took months to do and over a year for the house to stop having more dust in it than before. The dry wall dust simply gets everywhere.

If you're as unhandy as me, then you likely want contractors to do pretty much all the building. It can be uncomfortable having strangers in your house for months. In contrast, the Owens Corning Basement System was installed in our roughly 1100 to 1200 square foot area in about 2 weeks (closer to 10 days).

In short, I was willing to pay a premium to not have to deal with a summer of construction. The fact that it looks nice and can't be damaged easily was a real bonus. My 3 year old already put that to the test by taking a permanent marker to one of the walls. In a few minutes we were able to wipe it off with some bleach and you can't even tell where it was. Contrast that to having to repaint that area with a dry wall basement. Not to mention all the nicks and gouges that would be there due to moving stuff down there.

That said, here are things that I ran into that I didn't like that you should be aware of:

I really didn't like the sales strategy of their sales people. High pressure combined with little specifics created a lot of headaches during the project.

First off, people who can afford to pay a premium for their basement being done aren't fools. Even so, they used the same tactic on us as they would on some gullible yokel. No offense, but the reason we can afford this stuff is because we have some financial savvy. So don't march into our houses with magazines showing that the "Average" basement costs over $50 per square foot to finish. Because that's nonsense and does more to harm your sale than anything else. Sure, if you're going to have bathrooms and kitchens and tiled areas and wet bars and such it will cost more, but the Owens Corning System doesn't take care of any of that. They just do the "walls", drop down ceiling, electrical, and a few other things. They're not going to build you a bar or tile your floor for you (unless you make a special deal with them). Just for reference, a typical basement done with dry wall with nothing too fancy done shouldn't cost much more than $20 per square foot. Our last dry wall basement cost around $17 per square foot.

The price you should try to get with the Owens Corning Basement System is somewhere between $25 and $35 per square foot. They may balk at $25 but $35 they should certainly take. I paid about $28 per square foot. $30 per square foot would be good. Anything much higher and you're paying too much. Which is why they do the high pressure tactic to get you to sign right there.  To the sales guy's horror, I made him sit there while I had my laptop doing net searches on how much other people have paid. By the way, be aware that most states do have a law that allow you to back out of contracts within 72 hours. So if they did manage to get you to commit for $55 per square foot or something you aren't up the creek.

The second thing I didn't care for was the amount of vagueness to the agreement. Because of the high pressure sales tactics, the sales guy didn't write down a lot of our specific needs on his "agreement" (which was literally just a 1 page form he hand wrote notes on which I was pretty unhappy about). For instance, we said we wanted padded carpet so he suggested Home Depot. Which we did. But they didn't cut the doors so that they would fit on padded carpet so when we put in the carpeting, we had to take off the doors. It took us 3 weeks to get them to make good on this. They argued it wasn't their responsibility to fix the doors. Nonsense. We told them up front that we were going to get padded carpet. For us to fix would have meant bringing in another contractor. They agreed to fix it only after I made it clear that I would ensure that my experiences with the Owens Corning Basement System would show up high on google. It took the guy 30 minutes to fix it once he dropped by. So they made good but it did mar an otherwise fairly seamless experience.

So make sure that you are clear (and document) exactly what they do and what they expect you to do. The Owens Corning contractors don't tend to do as much as regular full service basement contractors. They weren't planning on putting in our phone and cable lines for example but luckily that was written into that agreement.

Thirdly, the only negative I've run into since putting it in is that it is, contrary to what they said, not that easy to hang things up on the walls. Since they're not drywall, you can't just put in a nail and put stuff up. You have to use special clipper thingies. These work nice on light things. But they didn't give us any samples or directions or order forms to get things for putting up heavier items (like a big white board for example). This has been a source of some ire since it's turning out not easy to find these "mending plates" in low quantities. Office Max and Staples don't seem to have them. None of the hardware stores we've looked at have them. I've looked on the net and I can buy them in quantity (like 1000 at a time) but I only need like 5. My suggestion is to insist that they provide you with 100 of the t-pins (small stuff) and 100 mending plates (big stuff) as part of the agreement.

Fourthly, this gets back to the "customers are suckers" sales pitch. The sales guy and his materials really went hard on the mold scare tactic. Mold is definitely something not to blow off. But it should not be your motivating factor to spend a third again as much on a basement. Would you pay $15000 more on your house for a "lightning strike resistant" design? The kinds of houses most people who would put this stuff in are usually newer and on the premium side. The basements, in short, don't get wet very easily. That isn't to say they shouldn't mention mold, but it should be more of a "bonus" feature rather than as the principle selling point.

Now that it's all done, I'm pretty happy with it. I like knowing that I won't have to mess around with painting or touching up the basement in a few years. I do wish it was easier to modify with other things. For instance, I can't just build out a bar from it. But that is no biggie really. The basement does what it was supposed to do. And even better, since I want to have a theatre down there eventually, it's got incredible acoustics. If you have the money and are more interested in having your basement be finished quickly and cleanly rather than having some incredible basement palace created, this is something you should seriously consider.

Completion date: September 2003.

Update: September 2005: I have created a second article for people who want to share their experiences (good and bad) with the Owens Corning Basement System. GO HERE to discuss.

update: 10/2003 - still pretty happy with the basement. thanks for all your emails. if you have any questions, ask them in the comments area or you can email me at bwardell@stardock.com.

update: 5/1/2005 - still happy with how it's turned out. I get a  lot of email on this stuff from people, I don't usually get to answer it. But I will say that we are happy with it still. It absorbs sound. But I maintain that the main reason to get it is that you want to save time. If you don't mind having people working on your basement for 6 to 10 weeks and the drywall dust and other dirt that is inevitable with dry-wall then get the dry-wall.  But for me, having it all over in a week or so was the key and no mess afterwards.

582,950 views 787 replies
Reply #76 Top
HELLO EVERYONE, MY NAME IS DADDYS PUPPETHERE IS TO KNOW ABOUT MARKETING AND ALL ABOUT THE OWENS CORNING BASEMENT FINISHING SYSTEM. HERES HOW IT GOES IF YOU CALL MY FRANCHISE WE WILL COME OVER TO YOUR HOUSE AND IF BOTH THE HOMEOWNERS ARE HOME WE WILL SIT IN YOUR HOUSE UNTIL YOU BUY SOMETHING I MEAN COME ON THERES NO SUCH THING AS A FREE ESTIMATE ANYMORE?
ERIE CONSTRUCTION MAKES ALOT BETTER BASEMENT THEN OWENS CORNING ANYWAYS
MY DADDY AND I WISH WE HAD THERE PRODUCT RATHER THEN THE CRAPPY STUFF THAT WE SELL TO YOU GUYS. IF YOU AS A CUSTOMER DONT LIKE ERIES BASEMENT SYSTEM THEN I WOULD CONTACT YOU LOCAL CHAMPION WINDOWS OFFICE THEY HAVE A BASEMENT SYSTEM TO THE MIRRIOR IMAGE OF OURS AND IF ALL ELSE FAILS BEFORE YOU CALL US AT LEAST LOOK AT YOUR LOCAL DRYWALL CONTRACTOR FOR AN ESTIMATE I MEAN YOULL AT LEAST SAVE YOURSELF ABOUT 7-10 THOUSAND DOLLARS BY USING A DRYWALLER. BUT IF YOU FEEL LIKE DONATING MONEY TO PAY FOR MY BEAMER CHARITYS ARE ALWAYS WELCOME!! THE ONLY PLACE THAT OUR BASMENT SYSTEM WOULD LOOK GOOD IS ON THAT 70S SHOW! PEACE OUT WE LOOK FORWARD TO HEARING FROM YOU!
Reply #78 Top
No gino,you stupid pizza delivery man, I dont work for owens corning. I simply stated that the people that bash the product are the ones who dont own it. I for one, Do, and love it. Im not a rep, just a guy that looked into it and liked the product. It has alot of features that i liked and more that i care to tell you about. Its mindless wonders like yourself though who dont own it-- bash it. Thats like me bashing that pizza parlor you work for even though i never ate there. Run along now and go find mario, youre pizzas are getting cold.
Reply #79 Top
Thank you everyone, well almost everyone. I was hours away from signing the dotted line.
Reply #81 Top
Well, I read all about the Sales Experience. So I was prepared. And glad I was. Because IT IS AWFUL.

I cannot believe that Owens Corning allows this type of sales process to be associated with their product. It's insulting. It's so, 1950's used car/home siding style I can't believe it still exists today.

Here's the story...if you call em, be prepared.

I called in reference to a direct mail piece. Free Estimate....10% off. We were planning on redoing the basement and had actually seen this system at a home show. I was pretty much set on buying the system. Great product reviews - but as you've read, terrible sales experience.

After I called, they called me back and recorded the conversation (I guess to really prove they had a solid lead). My sales guy (call him John), shows up 15 mins early. I explained to him right up front....I've read the postings on the web and having spent the past eight years in NYC I wasn't taking any shit...so don't start or this will be a tough appt.

That clearly set him on his heals. So, he does the soft sell for a while. Takes his sweet time measuring the basement (475 sq feet to be finished). Then, after an hour and a half, proclaims it's going to take another hour to go through his "material". It's now 7:30pm, and my wife and I are hungry. So I said, simple John, "we're done for the evening. you can give me the estimate or not"

Then the fun and games begin....

First he has to call his District Manager. Explain the situation. Then he has the call the "dispatcher" - "so they can reschedule the follow up meeting". And the "dispatcher" wants to talk with me. First thing she says is "I understand you were confused by the length of time this was going to take". I said, no, I think it's you who's confused - because no ever said this was going to take 3 friggin hours. Nor should it. Anyway, we go back and forth on this crap for a bit - these people just don't get it.

Finally I said, "John, I told you when you walked in the door...that I wasn't going to go through this BS. We're done." I walked to my coat closed, grabbed his coat and handed it to him.

This entire process managed to UNSELL me.

HEY OWENS CORNING - PLEASE READ THIS.

I refuse to believe that you as a company allow this process to be associated with your brand's image. It's reprehensible! Nor do I believe that you cannot revisit this business model and find a way to sell this product in a better fashion. There's absolutely no reason that you couldn't sell this through major retail outlets (Home Depot, etc). Sure, you may sacrifice some margin - but you'd sell 10x as many installations to offset that margin loss. And you wouldn't destroy your brand. Now, everthing I see or look at with Owens Corning on it - is tainted.

Extremely poor business decision on this distribution/selling process.

Anyway - like you've read from other folks. If you call 'em be prepared. It's no fun. And by the way - I still don't have my "Free" Estimate!

Reply #82 Top
Sounds to me Parnell that you are just a rude asshole who gave a guy trying to do a job a tough time. Trust me you couldn't afford this product anyway. Here is your estimate!! 475 sq. ft. at 48.00 a sq. ft total = $22800.00 include walls, metal studs where need, all electric to code and ceiling and lighting and all doors.
Reply #83 Top
Well folks there you have it. Fresh from my "sales" guy's PC!

Now "Ken", how hard would that have been last night? Simple math. And we all know you won't sell it at $48/sq foot. If you read these threads you know everyone's buying at $25-30. And I was ready to move forward with that price range.

I also never made it personal. You're comments above are inappropriate. I told you when you walked in - don't start the bullshit - or it was going to be a tough appointment. You started the bullshit hard sell - I gave it back in spades. That was your call. I just won't stand for it my home. What's the matter - can't handle the heat?

Affordability was never the issue - clearly I had read these before and was prepared to plunk down the necessary change. You've seen my home - you know that's an assinine comment. Again, "Ken" - don't make it personal.

Anyway folks...I'll include "Ken"'s comments in my letter to the Owens Corning CEO.

Oh, BTW - someone's supposedly coming back in April for my "Free Estimate" - since "Ken" above is probably just a reader of this board, of course, and not "really" my sales guy.

Cheers!
Reply #84 Top
Parnell, I can assure you and anyone else who reads these "threads" that this product will not be sold for 25-30 a sq. ft. Knock yourself out and write all the letters you want, you still won't have this product in your house at that price!
Reply #85 Top
Had a OC rep come out today for a free consultation. First price to do my basement was $47,000. It miraculously dropped to $41,000 after a phone call to the "owner". Then when we still balked, another call was made to the "owner" who then dropped the price to $35,000. Amazing! High pressure sales tactic really turned me off and the product itself looked like office cubicle walls. Since there is only one rep in the ATL area, I have no one else to call to get an estimate from on this system.
Reply #86 Top
Hey Angie Baby, If you were so turned of by the sales tactics and did not like the way it looked. Why would you care if you can get another est.????
Reply #87 Top
Boy, do I feel stupid. I came across this website the day after my Owens Corning Basement was done! They did start out high and to get the "discounts" I had to buy that day! But what a great looking product and the noise reduction is great. I will say this, as mold and moisture become more of an issue, I still think that drywall is not an option. My wife and I have done our homework and even though we might have been able to get a better price,(maybe) our children are playing in a safe place backed by Owens Corning. So far, we are very pleased.
Reply #88 Top
i had oc come out. i am in central ohio. i felt as if the rep was excellent we live in hillard and had quotes from other companys at the home and garden show. non knew as much as the oc guy he answerd all of our questions and we have 1000 sq feet he was in the 38 sq foot range and did offer incentives we went ahead with it and the basement looks great, the guys in columbus were awsome. john k
Reply #89 Top
god that sounds low what is the warrenty did you give them a down payment, were they licensed, bonded , insured , good luck
Reply #90 Top
No, , you can get down to 38 if it is a pretty clean install. The larger the square footage the cheaper the price per sq, ft
Reply #91 Top
Thanks again Brad for that informative article. I am currently in the decision making process of whether to tackle my basement on my own or hire a professional. I am trying to get a reasonable sense of what the actual cost would be if I were to do everything myself minus hooking up the electrical to my panel. I plan to finish about 600sq ft of basement, which include four walls, a closet and intalling a couple of doors plus adequate lighting and outlets for that size. I have a friend who says he sunk in over 10K to do it mostly himself as well. This seems awfully expensive for materials but I suppose that is why I am posting here, does anyone have a good guess as to what materials/parts would cost for a basement of this size?

As far as my Owens Corning experience goes, we had a sales rep over to do his pitch a few weeks back and I too was not impressed with their sales tactics. He first quote was about 28K and then after supposedly working in all these great discounts he came down to about 21K. I told him that was still more than I wanted to spend and he basically left at that point. Since that time I have received several phone calls from one, a couple asking about the salesman and whether he presented all the material to us and just yesterday from I believe the salesman boss who basically said that he has another great offer for us and promised us if he could come over and re-measure our basement and give us another quote he would be out of our home in 20 minutes so I am having them back again for round 2. After reading this board I will definitely be much more prepared this time in terms of what kind of price I should aim for, assuming I still chose to go that route. One thing for certain is that I will not tolerate and all or nothing sales approach in which they want you to commit on the spot, that alone is a deal breaker for me regardless of the price.
Reply #92 Top
Joe, do not waste your time. If you are not prepared to go forward that night the price will not be any good. It is all dependent on purchaseing now.
Reply #93 Top
I recently had an OCBRF instaleed in my basement and I cant be happier. It was completed on budget, on time and with polite, courteous installers. I paid $41 per square foot and was happy to do so. We had considired buidling out to ad a family room and the best deal I could get was $60 a square foot. Regarding sales people, like any profession there are good people and bad people. We had agreat salesperson who went into lots of detail and spent lost of time helping us design a wonderful rrom. We orignally wanted to do the whole basement but he recommended wo only finish about 800 square feet and leave the rest unfinished and use it for storage. Yes, he did talk about mold and after doing my own indpendent ivestigation, it was very obvious that drywall is a banquest for mold and anyone who takes a chance putting mold in their basement, even with a vapor barrier is playing Rusiian roulette. Thanks Owens Corning for a great job.
Reply #94 Top
Hey ken you are gay get a real job you pacesetter sales rep!!!! I heard that Champion is looking for a couple of fags like you! I am the icon of the BFS sales tactics nobody will ever do my numbers. Not even that fag in toledo JL who thinks that hes gods gift to this green earth. Real smart fag boy buy a new house and try to sell 3 mths later for $45,000 more than you bought it for and you wonder why its still for sale! And while I am in the mood hey mark yes you do work for a franchise stop lying and bashing because your a loser and you only make 35.000 a year but thats ok I make that in 3 mths. Oh Ya I forgot to ask how are ya daddys puppet?
Reply #95 Top
Just had an estimate on the O C basement system. As most of you who have checked out the system, I was impressed with the concept and the product. I too, got the typical :used car" pitch. The salesman did not know that I had researched the web before the appointment. Nor, did he know that I have owned a used car dealership for over 30 years. ( Never have I used the high pressure tactics I experienced with this pitch! ) If any of my employees insulted the intelligence of my customers like that, I would fire them in the spot. I do not need a buck that bad. Owens Corning should re -think their sales strategy and add INTEGRITY to their vocabulary. That said, the salesman was nice enough, and as I mentioned, the concept and product is wonderful, in my estimation. My basement would be a clean install. Nothing to move, and no water or mold problems The wall panels would not need to ne cut down as my basement has room for the standard 8' height.

The quotes were typically high at first. With all the many discounts available, as well as the "Open House" discount, should I allow the franchise to show off my job, the first estmate went from $ 58. per sq ft ( $ 22,700) to $ 26. and change or ($ 14,300) I then asked for an estimate on another section of the basement. This section was much smaller. Interestingly enough, the price went up to over $ 38. per foot. that vrought the total job to $ 23,500. What is up with that?

At the end of the day, I like the concept and the benefits, but not the price. After all, the system is nice looking plastic trim, really neat teflon fabric, and waterproof insulation with an "R" factor of 13. Lots of profit here, even if it were marketed with a normal retail profit of around 30%. It should also be noted, that the system is not rocket science. If it were availanle at Lowes or Home Depot, most handy folks could make it a really enjoyable project. Hey Owens Corning...............What's up with your corporate philosophy? Here-to-fore, I have been a faithful customer of O C products all my adult life for hundreds of projects, to the tune of a great deal of money......... I may need to re-think that for the future.

I would still purchase the system if I could believe in my heart that the price were fair. After all, profit, in and of itself is not a dirty word. Every business needs to prosper and make a FAIR profit, but not all off one job! I plan to check out the Champion system. Thanks to those who posted that information, and thanks to all who have taken their time to inform the consuming public. If we all keep up this good work, it will become more difficult to be cheated! Thanks again...............
Reply #96 Top
Thanks for the review. I've been considering whether to use the OC system
or doing my basement slowly by myself. After your column, I'm going to do it myself.
Cost sounds way more than by doing it myself - albeit it'll go more slowly and
I'll be doing the work.
I've been dreading the "1 1/2 hour" sales call from the OC people and I think your
comments about this also lead me to lean toward doing it myself.
Reply #97 Top
I am purchasing a home in Oakland county and tried to call Champion to find out about their basement system and was told the product is only in Ohio, but they once went out to Ypsilanti to do a job. I called the 800 number given by the rep in Auburn Hills, but it did not work from the Detroit area. With the exception of the inconsistant pricing, I like what I hear about the actual OC system, but dont want the BS in dealing with some slimy rep who wont even be with the company a year from now. If anyone finds another system out there, vendor or builder who can do something similar please post it here!
Reply #98 Top

I live in Jersey, I was wondering what quotes you guys were getting. I just went thru a THREE Hour Meeting!!!! To be perfectly honest everthing described by the other posters is correct about the sales tactic but the sales person was actually pretty cool! Although he did get a little flustered when I mention I did my homework and heard about people getting 28-30 a sq foot. Of course he said that only happen in ohio HA! But I got around 28k for 500 sq ft. If I agree within 72 hours. Too High Buddy but I like the system very much. I was wondering who else around northern NJ does this kind of work I plan on calling Champion tomorrow but I will tell them I dont have another 3 hours to spend and if the price is the same dont come over!

BTY What the hell is daddys puppet I must be missing the joke :) Later
Reply #99 Top
The sales rep is upstairs working on my estimate now! I thank God that I found your site and i am going up to deal!!! All the comments are extremely helpful!
Reply #100 Top
David Erie Construction has a Basement Finishing System Thats better than the OC system and you have over 200 colors to choose from give them a call they have a Lansing office that services your area.