Can't reinstall app after license expires?

No, Gungrave223, you weren't at all mistaken, nor did you misunderstand. What I hope you had was to have archived your application (Deskscapes3) through Impulse.

If you've done that as part of updating, you should have the latest version to reinstall through Impulse.

If not, contact sales with your registration info, serials, etc. They might direct you to where you can download the last version you were entitled to. I noticed in Forums recently, though that they have a new policy of not doing that.

If not, you might have a problem... but explain your circumstances to them in your email and they'll help as much as they can in any case.

well you see that's the kind of things that they to inform their customers about, instead of just hoping that they would achieve the software themselves. Because i did not. They need to develop a better system of evaluation users licenses instead of just leaving everything through impulse.

Thanks for the response I'll contact sales about it.

Let's say you subscribe to a magazine.

After a year, your subscription is over.

But wait!  You wish you had the second magazine you received because it had that really cool article.  Alas though . .. . you threw it away.

It's too bad you didn't archive it in a box in the back of your closet.

Let's say you subscribe to a software service.

After a year, your subscription is over.

But wait!  You wish you had that cool app you received because it had that really cool feature.  Alas though . .. . you deleted it .

It's too bad you didn't archive it on a CD or a spare harddrive.

.

.

.

.

Familiar, no?

The lesson, back up what you don't want to risk losing.

None so pious as the newly converted, eh?

EDIT: Sorry...I just noticed this is the support forum and not the place for my opinion.

OK.  So he "owned" it and then threw it away.  What has changed? 

Impulse has an archive function, right?

Yes it does. I've often toyed with approaching Stardock with the idea of an "Installation Wizard Video" which would show the customer the default settings in Impulse and explain what the choices were and what each thing did as it was installing.

That would eliminate so many of the repetitive complaints we hear. Similar suggestion for each piece app and it's installation. No reason there couldn't be a vid running during each application installation with a person having a clear, pleasing voice telling about the app being installed and links being opened to the Wiki appropriate pages for the application.                                                                                                                              

I guess I'm old school (or crazy), but when I get new software (or appliances, or whatever really) I try all the options.  I want to know what they'll do.

<start rant>  People don't need more hand-holding. People need to get off their asses adn figure things out.  They need to try and fail and try again.  Our culture of raising kids (and then consumers) in magic bubbles where everything is explained is leading towards long term failures.  Granted, SD's help files are sometimes less than stellar but the consumer should have some responsibility in knowing what they bought. <end rant>

The only hole in that balloon is that workers' time is worth money. {what the hell is doc talking about now?}. Which is more economically (and PR) beneficial?

1. The status quo: Where Support spends a gazillion hours (+/-) now and projected into the future because of less than optimally explained and demonstrated software causing the same questions and errors repeated endlessly and unhappy, frustrated and angry customers.

or maybe:

2. A well explained and demonstrated set of written instructions and Video which on installation of the software are saved to the customer's disk (and he/she is shown where) which will allow Support people (among them the Moderators) who type the same instructions repeatedly and explain (repeatedly) when Support is open and "not to resubmit or the original problem will be kicked to the back of the queue." to do other and more important projects?

Maybe those Support people will be able to do additional things at SD and help make WC more profitable that way too? Maybe they'll be able to solve problems sooner making happier folks as well?

Also, If the instructional vids and pdf's are really good, maybe SD will get Industry notice for customer service...a thing potential customers notice.

Island Dog's vids about the various apps are very well received... I think his idea should be given the full treatment, but I'm not involved with the cost consideration of such a solution... it might be prohibitively expensive.

There's also the consideration that Community members prepare those WinWiki articles and try to help others, and I'm not really sure that is worth giving up because it makes this Community so special. I'm discussing these options because I'm conflicted about the approach to these issues. I like aspects of both, to be honest.

Maybe the solution involves both. I don't know. I'm saying also that it's not necessarily an either/or.  I'm also not in huge disagreement with the "anti hand holding" approach. As with many things: I agree to some degree, and disagree to some degree with many viewpoints.

This place is getting like Matchmaker.......

......you two should get married.

the less than stellar help files make it too difficult

You sayin' we ain't?

We ain't.  

well they agree and disagree like an old married couple.......cute really

I guess I better open up impulse and archive.

You're in denial.

ya the subscription of the software is a complete scam after waiting forever for a responses this was their final response

Hello,

So long as you don't uninstall the software, you can continue to use it after your subscription has expired. If you have uninstalled the software, then you will need to renew your subscription.

Please let me know whether this resolves your problem or if you have any additional questions.


Anthony Towler
Technical Advisor
Stardock Corporation
https://www.stardock.com

I'm not one bit satisfied buy that bs. If I pay for a service that clearly states that I would be able to continue using it even after my subscription runs out and then turns around and tell me that I have to renew my subscription is just complete bs. There is no chance in hell that I would buy anything for this company again. and unless you want to get rip off like me and god only knows how many people make sure you achieve your software if you don't plan on renewing your subscription immediately after it runs out

.

This is correct.  Your subscription basically gives you access to downloads, whether they be new or updates.  When expired, you will no longer be able to download new content, whether a reinstall or updates to existing apps.  If you want to do this, you will need to renew.

Keep in mind you always have the option to buy the applications standalone, which will not expire.  However, this will not have the deep discounts received by subscribing.

I just archived all of my much used Stardock apps....

Well I for one will just never let my subscription expire.  

Feature request: Send me an alert when my subscription is about to run out.  In that missive, let me know about my options and risks (Renew, archive, download everything, DIAF)

Feature request: Allow me to restore to the last known good version of the app I had through Impulse.  (I'll bet all those versions are stored somewhere)

I  never let my subscription expire either, however I archive everything to a thumb drive if ever needed

I do not know why people whine about this. The cost for the renewal is peanuts considering it last a year and you get a hell of a lot for that price. It works out to what, less then 10 cents a day? No one has a problem paying for things like their daily coffee which would be about 400 dollars a year or more. The reason why is because they enjoy their coffee. Well I enjoy OD so the cost for renewal is nothing.