Multipl2.exe crashes when using VM on secondary machine

from Stardock Forums

As the title says. I can't provide specific repro steps but it happens regularly. I can go days without any issue, and then something triggers this crash when I try to access VMs on my secondary PC.

I've got crash dumps, and uploaded to wetransfer here:

https://we.tl/t-wrh4flrcc3

If you have a different preference for uploads, please let me know.

Looks like a heap corruption bugcheck but it probably needs to be examined with your symbols to get a clear view.

multiplicity
16,770 views 17 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Thanks, AzDude. I'm following this topic.

ObjectDock - Access shortcuts and frequently used applications from an animated dock.
Reply #4 from Stardock Forums Top

Hello. I suppose I'll try that when I get time, but since it's done this since day 1 (I've just dealt with it, and finally made time to post about it yesterday) I have doubts this will change anything. Did the crash dumps provide any insight into the problem?

Reply #5 from Stardock Forums Top

Also, could VPN connection/disconnection have any bearing on the issue?

Reply #6 from Stardock Forums Top

Regarding the purge routine, should that batch file be run on each secondary machine as well?

Reply #7 from Stardock Forums Top

Hello,

I have forwarded your question to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #8 from Stardock Forums Top

Quoting tetonbob, reply 6

Regarding the purge routine, should that batch file be run on each secondary machine as well?
End of tetonbob's quote

Yes.

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Sean Drohan
Stardock Customer Service Manager

Reply #9 from Stardock Forums Top

Quoting tetonbob, reply 5

Also, could VPN connection/disconnection have any bearing on the issue?
End of tetonbob's quote

The VPN connection / discon would be more apt to cause connectivity issues, not crashes.

MP is one of the most stable apps we have ever produced - I have a feeling this will be found to be a 3rd party app conflict (Antivirus software being a prime suspect).

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Sean Drohan
Stardock Customer Service Manager

Reply #10 from Stardock Forums Top

Thanks, Sean. I'll perform those steps and add exclusions for the Stardock folders into my security program.

Did the memory dumps provide any insight to a possible conflict?

Reply #11 from Stardock Forums Top

Quoting tetonbob, reply 10

Did the memory dumps provide any insight to a possible conflict?
End of tetonbob's quote

Its over 500 mb of logs, before I ask for dev time to look at them, I would like to exhaust what is commonly known to cause issues.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #12 from Stardock Forums Top

I understand that position but they are essentially the same crash. Looking at one will likely be as good as looking at them all.

Reply #13 from Stardock Forums Top

Hello. After running through the purge and reinstall routine, I am still getting appcrash in Multipl2.exe

Please advise.

Reply #14 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Since its already on weekend, you will need to wait until Monday. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank you.

Basj

Stardock Community Assistant.

Reply #15 from Stardock Forums Top

Thank you. I have additional memory dumps but I'll only upload them if requested.

Reply #16 from Stardock Forums Top

Quoting tetonbob, reply 13

Hello. After running through the purge and reinstall routine, I am still getting appcrash in Multipl2.exe

Please advise.
End of tetonbob's quote
Quoting tetonbob, reply 13

Hello. After running through the purge and reinstall routine, I am still getting appcrash in Multipl2.exe
End of tetonbob's quote

My advice would be to attempt he clean boot:

https://forums.stardock.com/486104/multiplicity-support-faq#cleanboot

Sean Drohan
Stardock Support Manager

Reply #17 from Stardock Forums Top

Please look at the crash dumps. There is something going on with Multiplicity.