Activation limit reached

from Stardock Forums

I want to activate Fences on my new PC, but I get the message that the activation limit has been reached.

Can you reset the activations? Or can I see on which PC's Fences is activated, so I can disable activations on computers I no longer use?

15,901 views 27 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. Please deactivate those old activation, you can use these step to do so : https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct

Let us know if you need more assistance.

Thank you.

Basj,

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

So after 5 years of running Stardock on 3 computers under one license (which has always seemed to be okay backed up my screenshot), you change the activation servers and kill off all of mine? Wow.

Hundreds of recommendations as an IT professional for you product over Classic Shell... all for naught. 

Guess I'll be making the switch to CS myself. 

 

Elemental: Reforged
Reply #3 from Stardock Forums Top

Hello,

I have forwarded your issue to the Stardock support for review.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Same problem here, i own Fences 2.0 since 2013 and i'm using it on two PC's (desktop and Laptop).

Now recently i bought a new Laptop and Fences starts screaming that my activation limit is reached???

Please fix this..

Reply #5 from Stardock Forums Top

Quoting vandike, reply 5

Same problem here, i own Fences 2.0 since 2013 and i'm using it on two PC's (desktop and Laptop).

Now recently i bought a new Laptop and Fences starts screaming that my activation limit is reached???

Please fix this..
End of vandike's quote

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #6 from Stardock Forums Top

Hello,

Sorry to hear you both are having trouble.

Quoting iker42, reply 2

So after 5 years of running Stardock on 3 computers under one license (which has always seemed to be okay backed up my screenshot), you change the activation servers and kill off all of mine? Wow.

Hundreds of recommendations as an IT professional for you product over Classic Shell... all for naught. 

Guess I'll be making the switch to CS myself. 
End of iker42's quote

The example you posted is from the corp site:

https://store.stardock.com/corporatepricing

Also, the highlighted portion is taken out of context.  I am more than happy to address any issues you are having but accurate representations need to be provided.

Quoting vandike, reply 4

Now recently i bought a new Laptop and Fences starts screaming that my activation limit is reached???

Please fix this..
End of vandike's quote

I will fix yours, Vandike - just give it an hour or so and try again.

For some context, we changed some things on how activation counts are logged - not how many you are allowed.  Some of the legacy SKUs, 'Fences 2 Upgrade' in your case Vandike, was not done correctly.

My point is, this is not a sinister act as one is suggesting here - rather - just the nature of having a lot of things to consider when changing something and not hitting them all.  Totally our fault for missing them, and we are sincerely sorry for any inconvenience - but again, its has no roots in trying to put one over on the clients we have a track record of valuing so much.

That said, looking forward to reading what your issue is, iker42, and want to know that I did indeed resolve yours vandike.

Sorry for the trouble.

----------------
Sean Drohan
Stardock Customer Service Manager 

Reply #7 from Stardock Forums Top

Quoting sdRohan, reply 6

My point is, this is not a sinister act as one is suggesting here - rather - just the nature of having a lot of things to consider when changing something and not hitting them all.  Totally our fault for missing them, and we are sincerely sorry for any inconvenience - but again, its has no roots in trying to put one over on the clients we have a track record of valuing so much.
End of sdRohan's quote


No, in fact it feels like you clearly are trying to pull on over on your clients. You've lost this customer and I suspect many more. The abrupt change was not clearly communicated nor warranted. You already charge for a product that competitors do better for free. Good luck with your business ventures when other people decide to bail. 

Reply #8 from Stardock Forums Top

Quoting iker42, reply 7

No, in fact it feels like you clearly are trying to pull on over on your clients
End of iker42's quote

After I had explained what happened, that this was an update error and not a policy change, what has you with that opinion still?  To restate,  NO changes have been made to the quantity of activations you are allowed- they are the same as they have always been.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #9 from Stardock Forums Top

So how many activations are allowed? I am on Start10 and am also suddenly getting the activation limit reached. 

Reply #10 from Stardock Forums Top

Quoting iker42, reply 9

So how many activations are allowed? I am on Start10 and am also suddenly getting the activation limit reached. 
End of iker42's quote

Per the current EULA, and for the 'retail' products (not the corp products), 5:

https://www.stardock.com/support/software-eula

Looking at the activation data for your email account that you have Start10 under, I dont show you hitting a limit.  Are you still getting an error now - today?

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #11 from Stardock Forums Top

I will have to try again. I had deactivated all but one. 

 

Sorry for my harsh tone earlier. 

Reply #12 from Stardock Forums Top

Quoting iker42, reply 11

Sorry for my harsh tone earlier. 
End of iker42's quote

Understood and ty.

Please let me know if it does / does not work for you and thanks for your help finding such remaining issues with the database update.

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #14 from Stardock Forums Top

Quoting iker42, reply 13

Looks like we are back to limiting activations. Please advise. 




End of iker42's quote

That would appear to be your Fence 4 purchase - which you purchased the single activation license for.

There is a 5 activation option:

https://www.stardock.com/products/fences/download

Sean Drohan
Stardock Product Lifecycle Manager

Reply #15 from Stardock Forums Top

This is a Fences 4 upgrade from Fences 3 that I have been using on 3 devices since July of 2019. Installed on a new laptop this week and it killed the other two installations. 


Reply #17 from Stardock Forums Top

"Will this new 1 to 1 activation enforcement affect other products I have already purchased?

No, it will not.  If you purchase Fences 3 or 4 (or any other product at the time of this writing), it will still have the activation count it had when you purchased it."

Again, not sure why I lost my ability to activate up to 5 machines per the license EULA at time of purchase. 

Reply #18 from Stardock Forums Top

From what I understand, it said "enforcement" mean and, I do notice that for a long time, Stardock has put the EULA for one activation per license long time ago. Just that they did not enforce it. Now, they enforce it, I believe Stardock has all the right to do so. Just my observation, but to be sure, you should wait for Support to reply your inquiries.

Thank you,

Basj,
Stardock Community Assistant

Reply #19 from Stardock Forums Top

Quoting iker42, reply 17

"Will this new 1 to 1 activation enforcement affect other products I have already purchased?

No, it will not.  If you purchase Fences 3 or 4 (or any other product at the time of this writing), it will still have the activation count it had when you purchased it."

Again, not sure why I lost my ability to activate up to 5 machines per the license EULA at time of purchase. 
End of iker42's quote

Your Fences 3 product still has 5 activations.  When you received upgraded pricing to go from Fences 3 to Fences 4, the activation count of Fences 3 is not replicated.  When you purchased Fences 4, it had 1 concurrent activation allowed.  A 5 pack is available to you should you need more activations.

https://www.stardock.com/products/fences/download

I see that yesterday you were able to activate your MIS3 PC.

Sean Drohan
Stardock Product Lifecycle Manager

 

Reply #20 from Stardock Forums Top

"When you purchased Fences 4, it had 1 concurrent activation allowed." 

I upgraded 3 to 4 and there was no change in concurrent activations for over a year. Why did that change this week? 

Reply #21 from Stardock Forums Top

Quoting iker42, reply 20

"When you purchased Fences 4, it had 1 concurrent activation allowed." 

I upgraded 3 to 4 and there was no change in concurrent activations for over a year. Why did that change this week? 
End of iker42's quote

Upgrading from a 5 activation product (Fences 3) does not grant 5 to the product you are upgrading to (Fences 4).  To avoid confusion, clients are directed to a choice page so they can decide what is best for them.  This is that page:

https://www.stardock.com/products/fences/download

The 'Upgrade' option in the 1st panel is for the 1 concurrent activation:

 The 2nd panel does not have 'Upgrade' pricing as it is already heavily discounted.

Hope that clears it up and sorry for the confusion.

Sean Drohan
Stardock Product Lifecycle Manager

Reply #22 from Stardock Forums Top

Fences 3 worked multi activate for a year and the upgrade from 3 to 4 has been since December. My license shows multi-device. There is no confusion on my end. I've paid for the product as needed along the way (original purchase and upgrade) and you continue to break old agreements. 

I've had three devices on each of my licenses for years now. I'd like to continue using it as I purchased. 

Reply #23 from Stardock Forums Top

Quoting iker42, reply 22

Fences 3 worked multi activate for a year and the upgrade from 3 to 4 has been since December. My license shows multi-device. There is no confusion on my end. I've paid for the product as needed along the way (original purchase and upgrade) and you continue to break old agreements. 

I've had three devices on each of my licenses for years now. I'd like to continue using it as I purchased. 


End of iker42's quote

That actually reads wrong and needs to be fixed (I put a bug report on it).  What is correct is the image you posted earlier:

Quoting iker42, reply 13


End of iker42's quote

Also, the upgrade price you paid back in December,$7.99, was for the single activation.

Sean Drohan
Stardock Product Lifecycle Manager

Reply #25 from Stardock Forums Top

Quoting iker42, reply 24

iker42
End of iker42's quote

iker42, I have no issue tossing you an extra activation (and have); I just wanted to be clear that you were not being deceived or that something was broken.

Your Fences 4 key now has two concurrent activations.

Sean Drohan
Stardock Product Lifecycle Manager