4K monitor breaks Fences

I run Windows 10.

Fences used to run fine.

Until I plugged a new 4K monitor last week (DELL P2415Q 23.8 inch). Monitor 1 (4K) desktop is set to full rez and 200% scaling and monitor 2 (Full-HD) is also max rez set to 100% scale.

Now, every time that the screen goes into sleep mode, it breaks Fences. Icons change size (resolution), get all disorganized and won't snap to grid, boxes are gone or defective. I have to reboot to fix it.

I uninstalled Fences today and the problem went away.

I miss my Fences. Please add support for 4K monitors.

Thanks

6,392 views 7 replies
Reply #1 Top

I think I'm experiencing a similar problem.  I have a 4K and a 1080p monitor setup.   After the computer goes to sleep and comes back again, I don't have an issue with icons and issues with Fences and how it performs overall, however, the monitors flip flop all the fences.  So the fences that were on my primary monitor (1080) are now on the secondary monitor (4K), and visa versa.  Again, as you had indicated, the only way I can get this to resolve itself is to reboot.  I've tried everything that I can think of (unplug the 4k monitor, and then plug it back in - the HDMI cable, not the power).  Ive tried restoring the snapshots of the desktop layout, that doesn't resolve it either. Also note that the monitors are still set correctly as primary and secondary, so that hasn't been affected.

Note that both monitors are actually set to the same resolution in my case, so maybe that's why I'm not getting the odd behavior with font sizes, alignments, etc.  But the rebooting all the time after the computer sleeps is annoying.

Now, as I'm writing this out, it just occurred to me, that actually, my computer isn't going to sleep in these cases either.  It's only the monitors that are turning themselves off because no input is being received from the PC (I believe the graphics card power saves - while the computer still stays in a fully powered mode)

Is this a bug, or am I not using a setting correctly ??

Thanks !

Reply #2 Top

Please start a support ticket so we can assist further.

https://esupport.stardock.com/index.php?/Tickets/Submit

 

Reply #3 Top

Same issue here.

Restoring Snapshot does not help. The only way I can fix the problem once the fences/icons are in disarray is to reboot.

I also don't have the option of being included in the beta program - ??

I created a ticket

Reply #4 Top

Quoting alexmar23, reply 3

The only way I can fix the problem once the fences/icons are in disarray is to reboot.
End of alexmar23's quote

Have any of you tried just logging off and back on? That should reload your desktop settings and would be much quicker than a reboot if it works. Just a suggestion.

Reply #5 Top

To All --

The other day after my initial post I did some additional research on this whole issue.  As a result of some of this investigation, I'm not sure it's necessarily a "bug" per say with Fences, but, an issue with a Windows feature that is triggering this, and as a result Fences is restoring to what it believes was the original state of things, but the underlying setup of the monitors has been changed by Windows, and why the fences don't restore to the original state. However this might be a case where Fences can help resolve, or rather compensate for a Microsoft feature that probably could be turned off in some system configurations. 

Windows is designed to auto detect the monitors when they are plugged in.  You have probably noticed that when you either turn off 1 monitor in a 2 monitor config, windows detects the Monitor is no longer there, or available, so it re-configures the desktop and all the icons, etc that were on the disconnected monitor are moved to the remaining one.  I believe this also happens when the monitors are set to "sleep" in the power settings of Windows, or even the settings on the monitor itself.  Either way, when events happen where both monitors are set to sleep, or turn off themselves, or I turn them off, and then when the PC is brought out of sleep, or the monitors are turn on, the auto-detect feature kicks in, but since both of them are connecting on, or about the same time, I think the secondary monitor gets logged in first and therefore some of the settings are flipped in Windows (1 is now 2, and 2 is now 1) and this is where Fences is restored, it appears that it had flipped everything around.  However, is the windows configuration of the monitors that really changed. 

There are a lot of posts on the web asking if there is a way in Windows to disable that auto-detect. I don't think there is just a setting to be flipped, but there are some possible workarounds for this... maybe.. ?  I don't want to give specific steps here because I believe the steps to work around this issue is going to be system specific, so what works for me might now work on others PCs and may make it worse even.  But this might give some direction for your own investigation into options, and see where they can get Fences to possibly make a correction when this situation happens. 

You could start by disabling Windows ability to put your monitors to sleep after a certain amount of time.   That way, you've eliminated one scenario where this would happen.  Look at the Windows Power Settings/Profiles, and look for the Monitor Sleep setting, and set to I believe it's "never".

Other people have suggested to modify Registry Keys (again, another reason I'm not going to give specific suggestions for a fix), and others have gone even farther to disable PINS on their HDMI cables to try to disable the auto detect - not all that successfully though.  You might even find for sale adapters that you can plug in between the monitor and the HDMI cable that truly does disable this through the hardware, and no software changes are needed. I would guess that 2 off these devices, would correct the craziness you've been seeing in Fences all together as well.

Hope this helps a little... I will also try to post this in the ticket you created -- if I can access that, otherwise, maybe you might want to add this to your ticket as well, for the developers.

Regards,

 

 

 

 

Reply #6 Top

Loggin off and  back on doesn't work either  -  one of the many things I tried

Reply #7 Top

alexmar23 - I don't think I'm able to access the support ticket you created, so if you want to feel free to add my notes to your ticket if think that might be helpful.  Thanks !

Also, I just noticed the sign out suggestion, and as you can see that doesn't resolve this.  The reason it doesn't is because signout/signin doesn't power off the monitors, or force windows to re detect the monitors and add them in the appropriate configuration.

Also, another thing everyone might want to look into, and something that might be available in one of the other Stardock Apps, is something that lets you create monitor profiles (this is an option available in another app I use - DisplayFusion).  I haven't test this idea yet, but this might "force" Windows to apply the original configuration.  If an app in the StarDock tool chest doesn't cover this feature, probably google for a freeware tool that would provide Monitor Configuration Profile Management - I'm sure there's got to be one out there to use for free if this actually works)...

Good luck, let me know if anybody tests this idea, I'm not going to have the time to test today.

Regards,