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MagicAndre1981
MagicAndre1981
Join Date 01/2013
0

Decore8 1.08 causes Explorer crashes

August 21, 2014 6:43:12 AM from Stardock ForumsStardock Forums

After installing the latest Decor8 Version in Windows 8 (6.2.9200) I get Windows Explorer crashes:

 

Code: c++
  1. *******************************************************************************
  2. *                                                                             *
  3. *                        Exception Analysis                                   *
  4. *                                                                             *
  5. *******************************************************************************
  8. FAULTING_IP:
  9. Decor8_64!NBString+6c6b0
  10. 000007fc`7099a040 488b01          mov     rax,qword ptr [rcx]
  12. EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
  13. ExceptionAddress: 000007fc7099a040 (Decor8_64!NBString+0x000000000006c6b0)
  14.    ExceptionCode: c0000005 (Access violation)
  15.   ExceptionFlags: 00000000
  16. NumberParameters: 2
  17.    Parameter[0]: 0000000000000000
  18.    Parameter[1]: ffffffffffffffff
  19. Attempt to read from address ffffffffffffffff
  21. CONTEXT:  0000000000000000 -- (.cxr 0x0;r)
  22. rax=0000000000000000 rbx=0000000000000002 rcx=e262b1c41ad00000
  23. rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000002
  24. rip=000007fc79d7318b rsp=0000000000fbdde8 rbp=0000000000fbfd50
  25.  r8=0000000000fbd5b8  r9=0000000000fbd6c0 r10=0000000000000000
  26. r11=0000000000000000 r12=0000000000000008 r13=0000000000fbe118
  27. r14=0000000000000000 r15=0000000000000000
  28. iopl=0         nv up ei pl zr na po nc
  29. cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00000246
  30. ntdll!NtWaitForMultipleObjects+0xa:
  31. 000007fc`79d7318b c3              ret
  33. PROCESS_NAME:  explorer.exe
  35. ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
  37. EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
  39. EXCEPTION_PARAMETER1:  0000000000000000
  41. EXCEPTION_PARAMETER2:  ffffffffffffffff
  43. READ_ADDRESS:  ffffffffffffffff
  45. FOLLOWUP_IP:
  46. Decor8_64!NBString+6c6b0
  47. 000007fc`7099a040 488b01          mov     rax,qword ptr [rcx]
  49. NTGLOBALFLAG:  400
  51. APPLICATION_VERIFIER_FLAGS:  0
  53. APP:  explorer.exe
  55. ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre
  57. FAULTING_THREAD:  0000000000000770
  59. BUGCHECK_STR:  APPLICATION_FAULT_INVALID_POINTER_READ_SHUTDOWN
  61. PRIMARY_PROBLEM_CLASS:  INVALID_POINTER_READ_SHUTDOWN
  63. DEFAULT_BUCKET_ID:  INVALID_POINTER_READ_SHUTDOWN
  65. LAST_CONTROL_TRANSFER:  from 000007fc70913d88 to 000007fc7099a040
  67. STACK_TEXT:  
  68. ntdll!NtWaitForMultipleObjects
  69. KERNELBASE!WaitForMultipleObjectsEx
  70. kernel32!WerpReportFaultInternal
  71. kernel32!WerpReportFault
  72. KERNELBASE!UnhandledExceptionFilter
  73. ntdll!RtlUserThreadStart$filt$0
  74. ntdll!_C_specific_handler
  75. ntdll!RtlpExecuteHandlerForException
  76. ntdll!RtlDispatchException
  77. ntdll!KiUserExceptionDispatch
  78. Decor8_64!NBString
  79. Decor8_64!XHook
  80. Decor8_64!NBString
  81. Decor8_64!NBString
  82. Decor8_64!NBString
  83. Decor8_64!NBString
  84. Decor8_64!NBString
  85. Decor8_64!NBString
  86. Decor8_64!NBString
  87. Decor8_64!NBString
  88. Decor8_64!NBString
  89. ntdll!LdrpCallInitRoutine
  90. ntdll!LdrShutdownProcess
  91. ntdll!RtlExitUserProcess
  92. kernel32!ExitProcessImplementation
  93. explorer!wWinMain
  94. explorer!CShowDesktopButton::_UpdateButtonState
  95. kernel32!BaseThreadInitThunk
  96. ntdll!RtlUserThreadStart
  100. IMAGE_NAME:  Decor8_64.dll
  102. FAILURE_BUCKET_ID:  INVALID_POINTER_READ_SHUTDOWN_c0000005_Decor8_64.dll!NBString
  104. BUCKET_ID:  APPLICATION_FAULT_INVALID_POINTER_READ_SHUTDOWN_decor8_64!NBString+6c6b0
  106. FAILURE_ID_HASH_STRING:  um:invalid_pointer_read_shutdown_c0000005_decor8_64.dll!nbstring
  109.     Image name: Decor8_64.dll
  110.     Timestamp:        Fri Jul 11 09:47:44 2014 (53BF96A0)
  111.     CheckSum:         00123701
  112.     ImageSize:        0011D000
  113.     File version:     1.1.1.6
  114.     Product version:  1.1.1.0
  115.     File flags:       0 (Mask 3F)
  116.     File OS:          40004 NT Win32
  117.     File type:        2.0 Dll
  118.     File date:        00000000.00000000
  119.     Translations:     0809.04b0
  120.     CompanyName:      Stardock Software, Inc
  121.     ProductName:      Stardock Decor8
  122.     InternalName:     Decor8.dll
  123.     OriginalFilename: Decor8.dll
  124.     ProductVersion:   1.1.1.0
  125.     FileVersion:      1.1.1.6
  126.     FileDescription:  Start screen background changer for Windows 8
  127.     LegalCopyright:   Copyright (C) 2012-2014 Stardock Software, Inc

 

Does anyone else also gets those crashes?

decor8
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MagicAndre1981
Gargabee
Join Date 09/2008
+100 sdsupport
Reply #1 August 21, 2014 8:31:12 AM
from Stardock ForumsStardock Forums

It is probably best to open a support ticket with us if you have not already. 

Please download and run the following utility:

http://sd.stardock.com/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please attach the .zip file it creates on the desktop when you create a ticket here.

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MagicAndre1981
dbrueck
Join Date 03/2007
0
Reply #2 August 23, 2014 3:26:12 PM
from Stardock ForumsStardock Forums

I have the same problem with explorer crashing with v1.08...uninstalled v1.08 and re-installed v1.07....crashes went away.

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MagicAndre1981
MagicAndre1981
Join Date 01/2013
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Reply #3 August 23, 2014 4:15:45 PM
from Stardock ForumsStardock Forums

I did the same. Removed 1.08 and installed 1.07 and everything is fine again.

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MagicAndre1981
niknik1971
Join Date 07/2001
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Reply #4 December 28, 2014 1:18:24 PM
from Stardock ForumsStardock Forums

Where can I get hold of a copy of 1.07

I am running version 1.08 and am getting explorer errors and would like to downgrade to 1.07, but I do not have it anymore.

 

Any help would be great.

 

NIK

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MagicAndre1981
Nerius
Join Date 09/2008
+2
Reply #5 January 5, 2015 9:20:58 AM
from Stardock ForumsStardock Forums

I have the same problem. Explorer crashes and restarts with v1.08.

 

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MagicAndre1981
Nerius
Join Date 09/2008
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Reply #6 January 21, 2015 10:44:07 AM
from Stardock ForumsStardock Forums

Agree. Installed v1.07 and the crashes went away.

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MagicAndre1981
Island Dog
Join Date 06/2003
+1047 sdemployee
Reply #7 January 21, 2015 10:46:06 AM
from Stardock ForumsStardock Forums

If you haven't already, please start a support ticket here: https://esupport.stardock.com/index.php?/Tickets/Submit

 

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MagicAndre1981
Nerius
Join Date 09/2008
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Reply #8 February 25, 2015 6:56:28 PM
from Stardock ForumsStardock Forums

Will there be any fix or response to this issue?

I have created a ticket but no response.

 

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MagicAndre1981
The_Gear
Join Date 10/2013
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Reply #9 February 26, 2015 8:50:52 AM
from Stardock ForumsStardock Forums

It appears we've been responding to your ticket Nerius but you also have a new ticket open we have not been able to view yet. You should expect a response shortly.

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MagicAndre1981
Nerius
Join Date 09/2008
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Reply #10 February 26, 2015 3:47:15 PM
from Stardock ForumsStardock Forums

Quoting The_Gear,
reply 9

It appears we've been responding to your ticket Nerius but you also have a new ticket open we have not been able to view yet. You should expect a response shortly.

I have responded to both tickets, i have one for decor8 and other one for WB.

 

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MagicAndre1981
Nerius
Join Date 09/2008
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Reply #11 March 20, 2015 8:00:58 PM
from Stardock ForumsStardock Forums

This latest version 1.08 continue crash Explorer.exe. V1.07 works fine. Have tried on 3 windows 8.1 Machines with same crash. All new Clean installs. (Windows is checked and correct with no errors.)

 

Get a Event id 1000 in the log:

Felet uppstod i programmet med namn: explorer.exe, version 6.3.9600.17667, tidsstämpel 0x54c6f7c2
, felet uppstod i modulen med namn: Decor8_64.dll, version 1.1.1.6, tidsstämpel 0x53bf96a0
Undantagskod: 0xc0000005
Felförskjutning: 0x0000000000099fc0
Process-ID: 0x1718
Programmets starttid: 0x01d06367c0bc3dd5
Sökväg till program: C:\Windows\explorer.exe
Sökväg till modul: C:\Program Files (x86)\Stardock\Decor8\Decor8_64.dll
Rapport-ID: 231cf867-cf5b-11e4-8972-a0369f2d029b
Fullständigt namn på felaktigt paket:
Program-ID relativt till felaktigt paket:

explorer.exe
   6.3.9600.17667
   54c6f7c2
   Decor8_64.dll
   1.1.1.6
   53bf96a0
   c0000005
   0000000000099fc0
   1718
   01d06367c0bc3dd5
   C:\Windows\explorer.exe
   C:\Program Files (x86)\Stardock\Decor8\Decor8_64.dll
   231cf867-cf5b-11e4-8972-a0369f2d029b

 

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MagicAndre1981
growflavor
Join Date 03/2014
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Reply #12 March 20, 2015 11:52:12 PM
from Stardock ForumsStardock Forums

I also look forward to how this resolves.

 

Decor8 1.08 also destabilizes the windows 8.1 user environment on my Dell precision...extra long login (with none of the usual screen flicker) followed by a black/blank login with no ability to launch programs user environment...use ctrl-alt-del to sign out.

 

Re-imaged my system 3 times to state before installing decor8 to see if it was a particular setting in decor8 but always ended up with instability even if I stopped the service, set it to manual, and rebooted.

 

Will image my stable system config then try v1.07 since I do very much like the parallax scrolling effect with my bright custom extra wide backgrounds to the start menu...

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