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d_gorman_au
d_gorman_au
Join Date 07/2016
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Its saying there is an issue with Payment but it has already been taken out of my account through Paypal.

November 16, 2025 2:59:00 AM from Stardock ForumsStardock Forums

Hi, can you please check on this issue as money for it has already come out of my PayPal, just making sure everything is ok.

Moved to Accounts and Activation help area

stardock software accounts and activation help
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d_gorman_au
basj
Join Date 03/2001
+1741 sdemployee
Reply #1 November 16, 2025 5:17:12 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13 

Thanks
Basj,
Stardock Community Assistant

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d_gorman_au
d_gorman_au
Join Date 07/2016
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Reply #2 November 18, 2025 12:45:57 AM
from Stardock ForumsStardock Forums

I have already opened a ticket no body has responded to me.

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d_gorman_au
DrJBHL
Join Date 04/2002
+4415 moderator
Reply #3 November 18, 2025 1:43:10 AM
from Stardock ForumsStardock Forums

Quoting d_gorman_au,
reply 2

I have already opened a ticket no body has responded to me.

Have you looked in the spam/ junk folder of the email associated with your account?

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d_gorman_au
basj
Join Date 03/2001
+1741 sdemployee
Reply #4 November 18, 2025 1:47:13 AM
from Stardock ForumsStardock Forums

Hello,

Please post your ticket number here, so I can refer it to Support.

Thank you,

Basj,
Stardock Community Assistant

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d_gorman_au
d_gorman_au
Join Date 07/2016
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Reply #5 November 18, 2025 1:53:28 AM
from Stardock ForumsStardock Forums

 

SSN-95443
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d_gorman_au
d_gorman_au
Join Date 07/2016
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Reply #6 November 18, 2025 2:05:15 AM
from Stardock ForumsStardock Forums

Yep it just gave me auto response no body has directly responded it.

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d_gorman_au
d_gorman_au
Join Date 07/2016
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Reply #7 November 18, 2025 2:26:51 AM
from Stardock ForumsStardock Forums

Yeah the main issue I am having is the Payment came out of my PayPal and its saying its over due which it is not and not Paid for Hence my License has been deactivated I sent them screen shots of Payment coming out of my Bank account and Paypal.

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d_gorman_au
basj
Join Date 03/2001
+1741 sdemployee
Reply #8 November 18, 2025 2:30:29 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your issue and ticket number to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience. Thank you.

Note: Do give them some time since they are not in the office yet.

Basj,
Stardock Community Assistant

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d_gorman_au
d_gorman_au
Join Date 07/2016
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Reply #9 November 18, 2025 3:10:24 AM
from Stardock ForumsStardock Forums

Oh ok all good thank you forwarding it to them.

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d_gorman_au
sdRohan
Join Date 10/2012
+748 sdsupport
Reply #10 November 18, 2025 9:07:16 AM
from Stardock ForumsStardock Forums

Hello,

You placed your ticket 8 hours ago when we were closed.  You have since updated it 6 times, pushing it farther down our queue. 

Please wait for us to reply before updating it again, and it will be answered in the order it was received. 

Sean Drohan
Stardock Product Lifecycle Manager

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d_gorman_au
d_gorman_au
Join Date 07/2016
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Reply #11 November 18, 2025 9:47:23 AM
from Stardock ForumsStardock Forums

Sorry  created the other tickets accidentally my bad sorry about that.

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