Purchased through Ashampoo

from Stardock Forums

Hi,

I have created an account on your website, but cannot add external purchases of your software...

I purchased Fences through Ashampoo:

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Dear Chris Budd,

Thank you for your order.

 

Below you will find your cleverbridge reference number. To ensure the most prompt and efficient service, please always refer to your reference number when contacting us.

 

Your cleverbridge reference number: XXXXXXXXXX

 

Payment information

 

We have received your PayPal payment.     

 

Your products

 

Qty.     Product           Delivery          

 

1          Fences® (3 PC)

 

Download-Version, One-time payment, No time limit           

 

Your license key:

 

removed

 

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As you can see, my serial number is: removed and I was looking to upgrade to the latest version, how do I do this?

Thanks in advance,

Chris

Removed License key etc. Please do not post personal information in public forum.

Removed reference number for the same reason.

fences
1,423 views 1 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13 

Thanks
Basj,
Stardock Community Assistant