josah

Thanks! Was able to activate the software and it's now listed on my account page.

[quote who="basj" reply="3" id="3720573"] Hello, Sorry to hear you are having issues. Could you try that again. Since from what I understand there was internet problem over there few hours ago. That might be root cause of the problem. Just in case it still unresolved, I have forwarded your problem again to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. You will need to wait until they come back on Tuesday. We appreciate your feed

Update -- either the wrong reply loaded when I looked at this thread or you updated your response since I read it the first time, but what I typed below was in response to a suggestion to try a purge process . I've seen this suggestion in other threads and don't understand why it would be relevant on a clean install of Windows with a clean install of Start10, particularly when the problem is that it's saying no license is on my S

First and foremost: product key retrieval does not work and has been attempted multiple times . The canned response emails from support@ and sales@ have suggested it plenty already, and it doesn't need to be suggested again, kthx. A few hours ago I looked into purchasing Start10. I already had a license for Start8 and saw a button to check eligibility for the upgrade rate, which came back successful. So I purchased that while signed into my Stardock account, using