billvert

I have start10 on Windows 10 for many years. I am aslo using it on my work managed computer. It is working fine until 3 months ago. I am getting some weird mouse behavior (it locks up occasionally when it is on my ultrawide monitor). I have to unplug/replug the wireless mouse dongle from docking station and it works again. This is a new problem over the past 3 months. It's possible a corp update to Win10 is struggling with Start10. I have all Win10 and corp software updates so I thoug

I also have this problem with Start10

On Monday my PC started locking up hard requiring a hard reset (hold power button for 10sec). This all started Monday morning when the PC booted to a black screen. I was able to resuscitate the boot by bringing up task manager and killing/restarting explorer.exe. After that it worked and rebooted fine. I now am getting seemingly random lockups that always show the bottom of the main screen out of position and it is locked up hard again. Ideas?

another data point on the batch file that might help track this down, after I used the batchfile on my first undock (and he Start10 hey was inactive as expected) the next time I docked and then undocked I did not need the batch file, it worked fine. Apparently there is something different from when Windows Explorer initially starts and when the batch file restarts it because that second start of Windows Explorer does not have the broken undocking behavior that the initial boot with Wind

The batch file was effective. If you ever have a product update related to this issue, email me, I'm happy to test. Thanks

So I undocked the laptop, Start10 button on the laptop was not functional (as I originally reported) and I restarted Windows Explorer as you asked and...Start10 button started working. I redocked and it continued working AND I undocked it again and the Start10 button still worked. So once I restart Windows Explorer it appears to fix it for all subsequent dock/undocks. Is this something you guys can fix?

So I'm not familiar with Windows Explorer. Is this the shell for Windows? How does one restart it? I can send a screen scrape that captures the config of my docked monitors if that would help?

I have to reboot Windows, not "Windows Explorer". I can share images of how my screens are configured to make it easier to reproduce. I also have a different laptop I only use at home. I can try to set up the monitor layout on it to mimic the configuration I have on my work laptop and see if it is truly the monitor config causing Start10 issues or if it is some weird policy on the work laptop. I am in London at the moment but I should be able to do this by this Sunday.

OK so I have received NO replies in 2 weeks from the support team. I have about 10 licenses of this product on various PCs for my family. This is a clear bug with a clear repro that I shared. This bug requires a reboot of the laptop after undock to even use the laptop. As someone who has done commercial SW for 20yrs this is a P0 bug, MAYBE a P1. Either way no support feedback at all is unacceptable. This bug reders my PC unusable. A s

I have verified the repro steps last night. Connected to the multimon home dock has no issues with the Surface2 Win Menu button, but the work multimon dock does (which is where I am now).

I have a fully updated Start10 running on Win10 v1803, Build 17134.829 I have a Surface 2 Laptop which I use stand alone and with 2 different USB3 docking stations (work and home) that have 2 additional monitors. At work when I'm docked I have 2 HD monitors attached and I use one of my USB3 HD monitors as the main display. When I am in this configuration the Start10 menu button on the taskbar shows up on all 3 screens but on the Surface2 display it doe

So I deactivated and applied my key again and right clicks started working again. I did not even reboot between activate/deactivate. Odd indeed...with Windows pushing random updates with "Windows as a Service" it must be hard to stay on top of it all. Do they let you know when things are coming?

with v1.08 I can't right click on open or unopen app icons on taskbar but I can elsewhere on desktop...