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Parking14344
Parking14344
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Not installing

June 14, 2022 8:49:45 AM from Stardock ForumsStardock Forums

Hi,

 

I just bought tiles2, then during the installation process, the restriction notice appear saying i can not install. it

 

is there a way you can help me..

 

thank you

tiles
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Parking14344
basj
Join Date 03/2001
+1598 sdemployee
Reply #1 June 14, 2022 9:02:10 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to know some information on your system.

  1. Windows 7,8, 10 or 11, and its version you trying to install Tiles 2 on? Use Winver.exe to get Windows full version numbers.
  2. Are you running ARM type CPU? (Not AMD or Intel CPU)

Thanks
Basj,
Stardock Community Assistant.

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Parking14344
Parking14344
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Reply #2 June 14, 2022 9:42:47 AM
from Stardock ForumsStardock Forums

Hi Basj,

 

My pc is running windows 11 and my cpu is intel i5...

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Parking14344
Parking14344
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Reply #3 June 14, 2022 9:44:31 AM
from Stardock ForumsStardock Forums

hi sir, this is the winver.exe 

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Parking14344
basj
Join Date 03/2001
+1598 sdemployee
Reply #4 June 14, 2022 10:01:29 AM
from Stardock ForumsStardock Forums

I believe Tiles 2 is not yet fully compatible with Windows 11 : You can refer here to get which Stardock Software is compatible with Windows 11 : https://forums.stardock.com/505717/stardock-app-compatibility

Thank you,

Basj,
Stardock Community Assistant

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Parking14344
Parking14344
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Reply #5 June 14, 2022 8:25:41 PM
from Stardock ForumsStardock Forums

if that is the case is there a possibility to refund may payment sir? or to be swap to other product that is compatible to my current windows 11..

thank you 

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Parking14344
basj
Join Date 03/2001
+1598 sdemployee
Reply #6 June 14, 2022 9:09:33 PM
from Stardock ForumsStardock Forums

For refund, please raise support ticket using the link below. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thanks
Basj,
Stardock Community Assistant

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