Stardock Forums
Is there anyone at all in support answering support tickets? I entered a ticket over a week ago and still no response to a licensing problem with my order? I'm going to have to dispute the charge if I don't get some sort of response soon.
Ticket number?
I found your ticket. It was not answered in a timely manner because you keep replying to it. That registers as 'activity' of which we sort by 'last'. When you keep updating it, it pushes it down. This is explained in detail in the auto-responder.
That said, I have replied to your ticket.
Regards.
For clarification, I gave it almost a week with no response, and that is when I started replying to it.
Also, activity by itself should not be a valid reason for being "pushed down" in priority. I would suggest if you have to prioritize tickets that way, then prioritize them on whether someone from Stardock has had activity (responded to) on the ticket, not when the client has responded.
And keep in mind, this is the first response I have had from Stardock since I first posted the issue Oct 31 (7 days later).
Thank you for your quick response to this post and I will reference the ticket response and hopefully we can resolve soon.
I also sent a support ticket maybe 2 weeks ago and still not one response!!!!
2 days later (today Nov 9) and still no response to my question made on Nov 7. And this is paid for software, not a free or trial version. I went ahead and purchased two more licenses and hopefully that will resolve the issue. If I misread or misunderstood something, that's fine. But this lack of responsiveness to support would give me pause before I purchase anything else from Stardock.
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