Woo Hoo!

Thats all I'm sayin'

As a quick reminder: tickets are first-come-first-serve. So the earliest tickets get answered first. The reason that is important is if you send in updates it will reset the ticket time.

Example: You send in a ticket one week before support returns. On the day they do you send a response asking what happened to your ticket. This counts as an action on the ticket and sends the ticket to the back of the line, you then end up waiting longer.

Other major point: If you don't get an auto response from the server we did not get the ticket. The server will tell you that it was received or it will tell you if it blocked it. If nothing comes back either your spam filters are getting in the way of responses or it didn't make it through.

As always we want to help our customers as much as possible so I hope this helps you get the most out of our system.

Have a great holiday!

Cheers,

Seabass

Enjoy the time off with your families and friends folks, Thanks for all you did in 2008, Happy and safe Holidays and we shall await your return in 2009.