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DorkCoffeez
DorkCoffeez
Join Date 03/2006
+115

Support Troubles

March 18, 2008 4:19:49 PM from Stardock ForumsStardock Forums
There is currently an issue with our email support system. We are having random crashes through the day. We are working with our support providers to clear the trouble and hope to have it fixed very soon. There could be delays in responce time until then. Please be patient with us and we will get to all support troubles as quickly as possible. Some support is still possible so we are addressing the top and most popular problems first.

Sorry for the delay.

Seabass
Stardock Support
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DorkCoffeez
ZubaZ
Join Date 11/2001
+917
Reply #1 March 18, 2008 4:21:10 PM
from WinCustomize ForumsWinCustomize Forums
Sometimes fixing a problem like this is like chasing a white rabbit.  Good luck with that.  
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DorkCoffeez
2of3
Join Date 10/2006
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Reply #2 March 18, 2008 4:39:47 PM
from WinCustomize ForumsWinCustomize Forums
popular problems first.


All the cool guys have these


Thanks for the heads up!
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DorkCoffeez
Hornet08
Join Date 11/2001
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Reply #3 March 18, 2008 6:06:23 PM
from WinCustomize ForumsWinCustomize Forums
lol

if i wire support $10 can you push me to the top of the list
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DorkCoffeez
DorkCoffeez
Join Date 03/2006
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Reply #4 March 18, 2008 10:29:22 PM
from Stardock ForumsStardock Forums
if i wire support $10 can you push me to the top of the list


Yes.... Yes we can..... I mean NO!! 

Seriously we are working our tails off trying to fix this. Once again my apologies guys. If there is an emergency I would like to hear about it right away. You can PM me for fastest results.

I qualify an emergency as something like:

"I can't play the game at all.."
"I can't SEE anything anymore..."

Or anything that is a total shut down. Please be aware that activation issues and account issues are being addressed whenever possible and as quickly as possible. Please don't PM me about account info since you are already at the top of the list.

Seabass
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DorkCoffeez
whatwhere
Join Date 03/2007
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Reply #5 March 18, 2008 10:55:51 PM
from WinCustomize ForumsWinCustomize Forums
We are having random crashes through the day.
damn windows  

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DorkCoffeez
DorkCoffeez
Join Date 03/2006
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Reply #6 March 20, 2008 8:51:59 AM
from Stardock ForumsStardock Forums
Ok we are back up and running!

However we are back up and running with more than a day+ of backed up emails. If you still have troubles DO NOT send in new replies. You will reset your ticket time and be pushed back to the end of a very long line.

Thanks for the patience guys and gals!
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DorkCoffeez
Lantec
Join Date 07/2003
+346
Reply #7 March 20, 2008 9:21:29 AM
from WinCustomize ForumsWinCustomize Forums
"I can't SEE anything anymore..."


Do I need to plug in the computer to use your software?

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