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Jlexandess
Jlexandess
Join Date 01/0001
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IconPackager Incomplete interface display

April 29, 2024 11:31:53 PM from Stardock ForumsStardock Forums

Hi

I am running IconPackager v10.03 on Windows 10 (19045.4291)

Display Setting: 2560*1440, 125%

When I run the software, some screen items are not displayed. I try to change my display setting but it doesn't work. What should I do?

Please help

iconpackager
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Jlexandess
basj
Join Date 03/2001
+1598 sdemployee
Reply #1 April 29, 2024 11:55:17 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Below is screenshot of IconPackager on my system. Which look okay.

Would like to suggest to try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

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Jlexandess
Jlexandess
Join Date 01/0001
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Reply #2 April 30, 2024 3:49:30 AM
from Stardock ForumsStardock Forums

The purge file donnot work. I can only uninstall it through the Control Panel.

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Jlexandess
Jlexandess
Join Date 01/0001
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Reply #3 April 30, 2024 5:02:28 AM
from Stardock ForumsStardock Forums

Quoting basj,
reply 1

Hello,
Sorry to hear you are having issues. Below is screenshot of IconPackager on my system. Which look okay.



Would like to suggest to try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

I try several times but still not work

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Jlexandess
basj
Join Date 03/2001
+1598 sdemployee
Reply #4 April 30, 2024 5:36:48 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. What did you tried several times? Please be more specific. Also, on that popup message, what was said on it, I can't read Chinese.

Thank you.
Basj,
Stardock Community Assistant.

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Jlexandess
Jlexandess
Join Date 01/0001
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Reply #5 April 30, 2024 9:20:24 AM
from Stardock ForumsStardock Forums

Quoting basj,
reply 4

Hello,
Sorry to hear you are having issues. What did you tried several times? Please be more specific. Also, on that popup message, what was said on it, I can't read Chinese.

Thank you.
Basj,
Stardock Community Assistant.

I used the purge file to purge IconPackager several times, but it didn't work.

I chose "run as administrator", then the error occurred.

This is the image being translated into English.

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Jlexandess
basj
Join Date 03/2001
+1598 sdemployee
Reply #6 April 30, 2024 9:41:48 AM
from Stardock ForumsStardock Forums

After you seeing your screenshot, look like you on non-English display language. I checked and look like I can reproduce your issue. I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Jlexandess
Abisnabidam
Join Date 04/2025
+50 sdsupport
Reply #7 April 30, 2024 12:27:23 PM
from Stardock ForumsStardock Forums

Hi Jlexandess,

Thanks for posting.  I've logged the issue internally.

Internal Reference:  ODNT-8165

Adam McGuinness
Stardock Customer Support Specialist

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