Activation Failure » Forum Post by jimb53342

Hello,
Sorry to hear you are having issues. You upgraded to Fences 5 via Active Object Desktop subscription or you purchased Fences 5 upgrade?

Thanks
Basj,
Stardock Community Assistant.

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sdrohan

Join Date 10/2012

+707

Hello,

Sorry to hear you are having trouble.

I see that a bit later you were able to activate successfully.

Sean Drohan
Stardock Product Lifecycle Manager

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No, it's still showing that I'm not activated. If I open Fences 5, I get the "Enter Product Key," "Purchase Product Key," and Start 30 Day Trial Screen. If I complete the Enter Product Key, I get the same error I noted above, Error Code - 212).

On the other question above, I purchased the Fences 5 upgrade. I did not uninstall my Fences 4 yet.

Jim

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sdrohan

Join Date 10/2012

+707

Quoting jimb53342,

reply 3

No, it's still showing that I'm not activated. If I open Fences 5, I get the "Enter Product Key," "Purchase Product Key," and Start 30 Day Trial Screen. If I complete the Enter Product Key, I get the same error I noted above, Error Code - 212).

On the other question above, I purchased the Fences 5 upgrade. I did not uninstall my Fences 4 yet.

Jim

I see you activating (many times - which is a concern if you are not manually doing it.

Please place a ticket here with a brief description and a link to your post, please

https://stardock.atlassian.net/servicedesk/customer/portal/4

Sean Drohan
Stardock Product Lifecycle Manager

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sdrohan

Join Date 10/2012

+707

Quoting sdrohan,

reply 4

Quoting jimb53342,

reply 3

No, it's still showing that I'm not activated. If I open Fences 5, I get the "Enter Product Key," "Purchase Product Key," and Start 30 Day Trial Screen. If I complete the Enter Product Key, I get the same error I noted above, Error Code - 212).

On the other question above, I purchased the Fences 5 upgrade. I did not uninstall my Fences 4 yet.

Jim

I see you activating (many times - which is a concern if you are not manually doing it.

Please place a ticket here with a brief description and a link to your post, please

https://stardock.atlassian.net/servicedesk/customer/portal/4

Sean Drohan
Stardock Product Lifecycle Manager

However, 1st try this.

Go here:

C:\ProgramData\Stardock (note, that is ProgramData, not ProgramFiles)

Delete folder named Fences.

Try to activate it again. If it fails, then create the ticket, please.

Sean Drohan
Stardock Product Lifecycle Manager

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T-Man

Join Date 03/2001

+69

Hi jimb53342,

Looking at your activation records, the activation requests for Fences 5 appears to be successful. But something may be wrong with the license file(s) on your machine.

I'm wondering if you installed Fences 5 over Fences 4, and the installation did not properly complete. If that is the case, I recommend that you uninstall both Fences 4 and Fences 5 and do a reboot.

And as sdrohan mentioned above, delete both Fences4 and Fences5 folders in C:\ProgramData\Stardock.

After rebooting, and verifying Fences is not installed or running, install Fences 5 and attempt to activate.

After activating, you should have a license file at:
C:\ProgramData\Stardock\Fences5\License.sig

Hopefully this cleans things up for you and gets you up and running with Fences 5.

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Hi T-Man and sdrohan.

No luck, still not activating.

1. First I deleted from C:\ProgramData\Stardock Fences 3 and Fences 4. Those were the only two showing (not 5).

2. Tried activating; did not work.

3. Uninstalled older versions, 4 and 5 were listed. Clicked on 4 to uninstall and it started uninstalling v5. Here's a video of the process:

https://app.screencast.com/fgjPRBoXim3VY

I did not select to 'remove settings,' and I had some errors about DLL's in use. I ended up Ignoring those, as shown in video.

4. Rebooted, and checked if Fences was running in Task Manager. It was not.

5. Reinstalled v5, and activation failed. Note that no license.sig was created in the ProgramData folder, in fact, there is nothing there.

Jim

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Hi Guys,

I tried something different after my notes above and successfully activated it. On my PC, I right-clicked on Fences.exe and ran that as Adminstrator. That opened the actvation window. Filled that out, and it worked. It appears that the activation process with 5 had issues writing to the ProgramData > Stardock folder, and needed Admin rights.

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