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rickdorsey
rickdorsey
Join Date 06/2015
0

Start11 on Steam prompting for product key

November 27, 2022 2:09:38 PM from Stardock ForumsStardock Forums

I bought the Start11 and multi device DLC from Steam today and it's prompting for a product key on install.

I already had licenses for it directly from Stardock.  The steps I followed were:
Uninstalled the current version and chose the option to delete all settings.
Restarted.
Installed the new version from Steam.
It prompted for a product key after installation.

How can I bypass this or provide the requested information?
Thank you.

start menu products
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rickdorsey
basj
Join Date 03/2001
+1606 sdemployee
Reply #1 November 27, 2022 7:47:25 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please try purge and reinstall steps as mention here : [Link]. Reboot after the purge. Reinstall via Steam and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

 
 

 

 

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rickdorsey
rickdorsey
Join Date 06/2015
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Reply #2 November 27, 2022 8:22:25 PM
from Stardock ForumsStardock Forums

The purge tool did resolve the issue, thank you.

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rickdorsey
basj
Join Date 03/2001
+1606 sdemployee
Reply #3 November 27, 2022 8:24:10 PM
from Stardock ForumsStardock Forums

Great, glad it get resolved.

Thank you,

Basj,
Stardock Community Assistant

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