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almasy87
almasy87
Join Date 02/2016
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Some Product Keys stopped working?

April 27, 2021 5:55:12 PM from Stardock ForumsStardock Forums

So I've used Groupy, Cursor FX and Icon Packager on my previous laptop with no problem. I got a new laptop this month and reinstalled and reactivated all three using the product keys in my account page's order.

All worked fine until few mins ago, when I decided I wanted to change my laptop's name cuz I don't like the name it showed via Bluetooth. I updated the name, it asked to restart and upon coming back, Groupy and Cursor FX asked to be reactivated. (Icon Packager didn't... that's weird ). 
But when I use the codes it says Error -205 and it won't work. It says to contact support but they don't assist with keys I'm to understand?
So what do I do to get it back?


Thanks in advance!

PS. If I try to enter with email and password it does the same :/


EDIT: Ah, sorry. I guess Japanese characters are not allowed, so I reverted back to Western letters Shame though
Feel free to delete this, can't find where to  

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almasy87
basj
Join Date 03/2001
+1631 sdemployee
Reply #1 April 27, 2021 8:07:58 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. But, great to know you worked it out.

Thanks
Basj,
Stardock Community Assistant.

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almasy87
Stephanie_Sy
Join Date 03/2021
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Reply #2 April 29, 2021 12:20:29 AM
from Stardock ForumsStardock Forums

Worst case, back up your data and perform clean install with your retail key.

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almasy87
eaglenatorster
Join Date 08/2013
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Reply #3 May 31, 2021 12:08:44 AM
from Stardock ForumsStardock Forums

When  I opened Sound Packager 10, It  froze up and became non-responsive, so I closed it and tried again, with the same result. So I was forced to download and re-install my old copy of Sound  Packager version 1.31. However, when I entered its  Product  Key, it gave me an error message which said "Invalid  Product Key/Serial Number", although I was careful to enter all numbers and letters completely.  So I tried changing my  e-mail  address, but then it gave me an error message "e-mail address not found". So I tried off-line activation,  but that didn't work also, so now I am stuck  with a trial version of my purchased Sound Packager ver.1.31 software. I thought that when I purchased Sound Packager ver. 1.31 several Years ago, the Serial Number/ Product Key would be valid Forever! So please help me with this Problem of Mine.

Thanks Alot,

RaySylvester Jaque

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almasy87
basj
Join Date 03/2001
+1631 sdemployee
Reply #4 May 31, 2021 12:17:41 AM
from Stardock ForumsStardock Forums

Quoting eaglenatorster,
reply 3

When I opened Sound Packager 10, It froze up and became non-responsive, so I closed it and tried again, with the same result. So I was forced to download and re-install my old copy of Sound Packager version 1.31. However, when I entered its Product Key, it gave me an error message which said "Invalid Product Key/Serial Number", although I was careful to enter all numbers and letters completely. So I tried changing my e-mail address, but then it gave me an error message "e-mail address not found". So I tried off-line activation, but that didn't work also, so now I am stuck with a trial version of my purchased Sound Packager ver.1.31 software. I thought that when I purchased Sound Packager ver. 1.31 several Years ago, the Serial Number/ Product Key would be valid Forever! So please help me with this Problem of Mine.

Thanks Alot,

RaySylvester Jaque

Hello,
Sorry to hear you are having issues. It might be you need to deactivate your old activation before activating it again. Please try this guide to deactivate : https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct. Try it and do let us know if you still need our assistance.

Thanks
Basj,
Stardock Community Assistant.

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almasy87
eaglenatorster
Join Date 08/2013
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Reply #5 June 1, 2021 5:12:29 AM
from Stardock ForumsStardock Forums

Hi Again,

I re-installed my paid copy of Sound Packager ver. 1.31, clicked on the about tab, but  because ver. 1.31 is so old, all I got was a brief description of the  Program, but no "Manage Product Keys" button.  So I went to my "Downloads" and "Order History" , but SoundPackager ver. 1.31 did not show up, because I think it is too old. So now what do I do?

Thanks again for your assistance on this matter.

Sincerely,

RaySylvester  Jaque

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almasy87
basj
Join Date 03/2001
+1631 sdemployee
Reply #6 June 1, 2021 5:39:50 AM
from Stardock ForumsStardock Forums

Quoting eaglenatorster,
reply 5

Hi Again,

I re-installed my paid copy of Sound Packager ver. 1.31, clicked on the about tab, but  because ver. 1.31 is so old, all I got was a brief description of the  Program, but no "Manage Product Keys" button.  So I went to my "Downloads" and "Order History" , but SoundPackager ver. 1.31 did not show up, because I think it is too old. So now what do I do?

Thanks again for your assistance on this matter.

Sincerely,

RaySylvester  Jaque

Please raise a support ticket using the link below. Include all information on your purchase in there and Support will help you from there.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thank you,

Basj,
Stardock Community Assistant

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