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EncryptedGod
EncryptedGod
Join Date 05/2016
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Start10 Greyed out

August 22, 2022 3:54:35 PM from Stardock ForumsStardock Forums

Not sure what's going on so Im going to ask you all. The main window is all greyed out and can't select or change settings. I've tried; uninstall/reinstall, Manually deleting all the left over files after uninstall and disabling my AV before installing. Any ideas? Thanks all  

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EncryptedGod
AzDude
Join Date 11/2002
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Reply #1 August 22, 2022 4:08:00 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having issues.

What's the full numbered version of Windows 

Start10 version ?

Show us a screenshot of your issue .

Thanks 

 


AzDude
Stardock Community Assistant

 

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EncryptedGod
EncryptedGod
Join Date 05/2016
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Reply #2 August 22, 2022 6:48:42 PM
from Stardock ForumsStardock Forums

Quoting AzDude,
reply 1

What's the full numbered version of Windows 

Start10 version ?

Show us a screenshot of your issue .

  • Windows 10 Home
  • Version: 21H2
  • OS build: 19044.1889
  • Windows Feature Experience Pack: 120.2212.4180.0
  • Start10 Version: 1.97

Click on the word "IMAGE" above.

 

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EncryptedGod
basj
Join Date 03/2001
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Reply #3 August 22, 2022 8:19:33 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

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EncryptedGod
EncryptedGod
Join Date 05/2016
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Reply #4 August 22, 2022 8:24:46 PM
from Stardock ForumsStardock Forums

Quoting basj,
reply 3

Hello, Retest (restart) and report back here.

Thank you,
Basj,
Stardock Community Assistant.

OK. Will do. 

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EncryptedGod
EncryptedGod
Join Date 05/2016
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Reply #5 August 22, 2022 9:19:08 PM
from Stardock ForumsStardock Forums

Wait a minute. Are you asking to uninstall first then purge? I am thinking YES

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EncryptedGod
basj
Join Date 03/2001
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Reply #6 August 22, 2022 10:06:19 PM
from Stardock ForumsStardock Forums

I believe you just need to run the purge.bat file.

Thank you,

Basj,
Stardock Community Assistant

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EncryptedGod
EncryptedGod
Join Date 05/2016
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Reply #7 August 23, 2022 2:52:37 PM
from Stardock ForumsStardock Forums

Unfortunately the purge did not work. Start10 still is greyed out. See the screenshot HERE

 

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EncryptedGod
EncryptedGod
Join Date 05/2016
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Reply #8 August 23, 2022 6:55:32 PM
from Stardock ForumsStardock Forums

:UPDATE:

I exited averything in my tray. Windowblinds, nVidia experience, iDrive backup, EVGA Precision/Unleash and soundblaster command. Of course, I disabled my AV (kaspersky ) Purged, Installed and rebooted. It worked. Not sure which one was the culprit but I will find out and report back. Just in case somebody will have the same problem.

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