I think you'll find help for your problem here:
https://forums.stardock.com/486311/accounts-and-activation-support-faq
If you don't find an answer there, raise a Support ticket here:
https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14/create/10139
Keep the ticket number and wait for an answer. It's the weekend and Stardock works 9-5 Eastern time, M-F.
Don't resubmit as it will kick your ticket to the end of the queue. Include screenshots and whatever info you think will help.
