Hello,
Sorry to hear you are having issues. Need to know which license package you purchase IconPackager? Was it a Stand alone purchase or you own ObjectDesktop subscription now or at one time when IconPackager was included in ObjectDesktop software listing. If it was stand alone, than, I believe, its only have one license per pc. If you wish to add more you can get a new license here: https://www.stardock.com/products/iconpackager/.
Thank you.
Basj,
Stardock Community Assistant.