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rjlemaster
rjlemaster
Join Date 05/2018
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After upgrading Groupy Tiles no longer starts

Guessing it's crashing shortly after startup

December 18, 2019 6:40:50 PM from Stardock ForumsStardock Forums

Not very useful if it won't start.  All I know is that I just got an update notice for Groupy and ran it, then rebooted.  Now TIles doesn't seem to work at all.

tiles
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rjlemaster
basj
Join Date 03/2001
+1609 sdemployee
Reply #1 December 18, 2019 6:47:00 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Assuming, Groupy is running without issues. Please try purge and reinstall tiles : https://forums.stardock.com/485902/tiles-support-faq#reinstalling

Thank you.

Basj,
Stardock Community Assistant.

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rjlemaster
rjlemaster
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Reply #2 December 20, 2019 6:19:22 AM
from Stardock ForumsStardock Forums

Running the .bat file, get Tiles.dll failed to load.  This sucks

 

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rjlemaster
rjlemaster
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Reply #3 December 20, 2019 6:30:39 AM
from Stardock ForumsStardock Forums

Uninstalled manually, the reinstalled from Object Desktop - still not showing up.  Kinda wondering what I paid for here

 

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rjlemaster
basj
Join Date 03/2001
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Reply #4 December 20, 2019 8:30:57 AM
from Stardock ForumsStardock Forums

Need to know more.

1) Windows version. Please use Winver.exe for full version numbers.

2) Groupy version.

3 Tiles version.

Thank you,

Basj
Stardock Community Assistant.

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rjlemaster
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Reply #5 December 22, 2019 12:38:57 PM
from Stardock ForumsStardock Forums

Windows Version: Windows 10.  Version 1809 Build 17763.914

Groupy Version: 1.3

Tiles Verison: How do I find this?  There's no "about" in the Tiles Configuration

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rjlemaster
basj
Join Date 03/2001
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Reply #6 December 22, 2019 7:09:09 PM
from Stardock ForumsStardock Forums

Quoting rjlemaster,
reply 5

Tiles Verison: How do I find this? There's no "about" in the Tiles Configuration

Need to right click on empty area on Tiles bar -> About Stardock Tiles.

Thank you,

Basj
Stardock Community Assistant.

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rjlemaster
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Reply #7 December 23, 2019 6:34:32 AM
from Stardock ForumsStardock Forums

OK, work with me here - I told you TILES DOESN'T START.  How am I to get to an empty are in the title bar of a non-running application?  And before you ask, I tried it in the Tiles configuration app and got nothing.   Again, trying to figure out the value of an app that just stops working.

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rjlemaster
basj
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Reply #8 December 23, 2019 6:46:16 AM
from Stardock ForumsStardock Forums

I'm sorry, yup I guess you can't get it if you can't start it. I am guessing you get it from your account. There it should list out which version you are downloading and installing. https://store.stardock.com/myaccount/products

And while you at it.

Please try the following:

-For Win8/10 Users: Open the Start Screen, and type 'cmd'. Right-click on the search result and select 'Run as administrator' from below.

-Type: sfc /scannow

-Wait for the scan to complete (this can take several minutes)

Some help on how this looks should you need it:

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

If the SFC finds errors, but cannot fix them, please also run the following command in the same command prompt window:

dism.exe /online /Cleanup-Image /RestoreHealth

Some help on how this looks should you need it:

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

The above command should assist with replacing any damaged or problematic system files. Please note, however, since it may require restoring certain files, this process can take some time and you will need to be patient until it has completed.

Please let me know whether this resolves your problem or if you have any additional questions.

Thank you,

 

Basj
Stardock Community Assistant.

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rjlemaster
rjlemaster
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Reply #9 December 23, 2019 8:52:08 AM
from Stardock ForumsStardock Forums

There is NO version information in my Object Desktop for Tiles:

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rjlemaster
basj
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Reply #10 December 23, 2019 9:00:49 AM
from Stardock ForumsStardock Forums

That is not from your product page. Please use this link to get to your product page : https://store.stardock.com/myaccount/products

BTW, have you tried the suggested steps mentioned above?

Thank you,

Basj
Stardock Community Assistant.

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rjlemaster
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Reply #11 December 23, 2019 2:02:08 PM
from Stardock ForumsStardock Forums

And ran both commands; first did find errors, second said restore was successful.  Still no Tiles when I start it.

 

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rjlemaster
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Reply #12 December 23, 2019 2:26:54 PM
from Stardock ForumsStardock Forums

When I went to the account page, it said that my Object Desktop subscription had expired.  Couple things, wasn't aware I was buying a subscription - which I frickin' hate, but OK, renewed it.  Here's what I get AND TILES IS STILL NOT STARTING

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rjlemaster
basj
Join Date 03/2001
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Reply #13 December 23, 2019 7:03:03 PM
from Stardock ForumsStardock Forums

Hello,

If the installation is done without any error popup. Can you start Tiles manually and check if it set to startup as windows start on Task manager and Tiles Config windows?

Thank you,

Basj
Stardock Community Assistant.

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rjlemaster
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Reply #14 December 24, 2019 8:48:28 AM
from Stardock ForumsStardock Forums

Tiles will not start.  It does NOT show up in the Task Manager anywhere.  And Tiles is set to start automatically in the Tiles configuration application.  I've tried running it directly from the Windows start screen and as an Administrator.  NOTHING SHOWS UP.

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rjlemaster
basj
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Reply #15 December 24, 2019 8:53:08 AM
from Stardock ForumsStardock Forums

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Note : Stardock is on holidays, respond might be slow. Again, we appreciate your patience.

Thank You,
Basj
Stardock Community Assistant.

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rjlemaster
sdrohan
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Reply #16 December 27, 2019 10:04:40 AM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

All I know is that I just got an update notice for Groupy and ran it, then rebooted.  Now TIles doesn't seem to work at all.

I am not able to reproduce your issue; tiles starts with Groupy installed.  Since you seem to think the update to Groupy was related, if you uninstall Groupy, reboot, does Tiles start then?

Sean Drohan
Stardock Support Manager

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rjlemaster
rjlemaster
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Reply #17 December 29, 2019 4:50:36 PM
from Stardock ForumsStardock Forums

No, just uninstalled Groupy, including the mandated reboot, and no Tiles.  I'm kinda shocked there's no logging here to diagnose the issue.  As is, Tiles is completely useless to me.

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rjlemaster
sdrohan
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Reply #18 January 1, 2020 7:31:49 PM
from Stardock ForumsStardock Forums

If you do a clean boot of Windows:

https://www.windowscentral.com/how-clean-boot-windows-10

And have Tiles enabled, then does it run?

Sean Drohan
Stardock Support Manager

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rjlemaster
T-Man
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Reply #19 January 2, 2020 3:00:31 PM
from Stardock ForumsStardock Forums

Quoting rjlemaster,
reply 14

Tiles will not start.  It does NOT show up in the Task Manager anywhere.

Hi rjlemaster,

Can you re-verify that Tiles is not running in TaskManager.  Under Processes, you would see "Stardock Tiles",  listed under the Background Processes categories.  Or under the Details tab, you should see tiles64.exe or tiles32.exe.

I ask this, because judging from the Object Desktop you provided eariler, suggests that tiles64.exe is running and therefore displays the "Configure" action by default.  

So, I'm wondering if Tiles is actually running but is somehow hidden or placed off screen.    And since this is more of a Tiles issue than a Groupy issue, have you tried re-installing Tiles?

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rjlemaster
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Reply #20 January 4, 2020 6:12:29 AM
from Stardock ForumsStardock Forums

I have uninstalled / reinstalled Tiles at least once.  I just pulled up Task Manager details and started Tiles.  It appears momentarily then disappears almost immediately.  It is clearly stopping, and I'm shocked that you have no ability to diagnose the problem.

 

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rjlemaster
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Reply #21 January 19, 2020 6:40:42 AM
from Stardock ForumsStardock Forums

So, nothing?  You guys have absolutely nothing to say about this?  Can I get a refund.  Surprising as hell that in the year 2020, you apparently have zero diagnostic ability with your software.  First and last Stardock purchase I'll be making

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rjlemaster
basj
Join Date 03/2001
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Reply #22 January 19, 2020 8:12:59 AM
from Stardock ForumsStardock Forums

Quoting sdRohan,
reply 18

If you do a clean boot of Windows:

https://www.windowscentral.com/how-clean-boot-windows-10

And have Tiles enabled, then does it run?

Sean Drohan
Stardock Support Manager

Sean did asked you to do the Cleanboot, have you done it? That will help to see if something is blocking Tiles.

Thank You,
Basj
Stardock Community Assistant.

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