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richfed
richfed
Join Date 07/2012
+1

No Software Showing

November 12, 2018 4:27:09 PM from Stardock ForumsStardock Forums

Not sure how long this issue has been present, but I just noticed that my Object Desktop does not show any software under Manage or Installed. Just blank. Any ideas? I have Start10, Fences, Windows Blinds, Icon Packager, and others installed & working, but not Object Manager. It appears to have just stopped working.

 

Edit: I just noticed that the Subscription Window shows I have no subscriptions. Has my subscription expired? I have had no notice.

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richfed
Island Dog
Join Date 06/2003
+1047 sdemployee
Reply #1 November 12, 2018 4:57:51 PM
from Stardock ForumsStardock Forums

Your subscription has expired.

https://www.stardock.com/products/odnt/renew

 

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richfed
richfed
Join Date 07/2012
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Reply #2 November 12, 2018 5:30:17 PM
from Stardock ForumsStardock Forums

Yep. That was it. Somehow I missed the renewal notice.

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richfed
RB Bolin
Join Date 06/2007
+5
Reply #3 November 27, 2018 4:29:08 PM
from Stardock ForumsStardock Forums

I have the same symptoms as richfed but I do have an active subscription. My subscription is good until 5/05/2019.

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richfed
sdrohan
Join Date 10/2012
+715 sdsupport
Reply #4 November 27, 2018 4:32:32 PM
from Stardock ForumsStardock Forums

Quoting RB Bolin,
reply 3

I have the same symptoms as richfed but I do have an active subscription. My subscription is good until 5/05/2019.

ODM is blank for a few people (we are looking into why).  When that is the case, use your account page:

https://store.stardock.com/myaccount/products

----------------
Sean Drohan
Stardock Customer Service Manager

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richfed
RB Bolin
Join Date 06/2007
+5
Reply #5 November 27, 2018 6:33:43 PM
from Stardock ForumsStardock Forums

Thank Sean,

The suggestion worked. 

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richfed
Richard 378
Join Date 10/2006
0
Reply #6 December 9, 2018 2:41:20 PM
from Stardock ForumsStardock Forums

I have an active subscription and my Desktop Manager refuses to connect to the internet.  I can't install all software because individual software is not available in the account page.

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richfed
AzDude
Join Date 11/2002
+556 sdemployee
Reply #7 December 9, 2018 3:31:12 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Richard 378,
reply 6

I have an active subscription and my Desktop Manager refuses to connect to the internet.  I can't install all software because individual software is not available in the account page.

 Sorry to hear you are having issues.

Try this link https://forums.stardock.com/484254/getting-your-products-and-keys

 

AzDude
Stardock Community Assistant

 

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richfed
Richard 378
Join Date 10/2006
0
Reply #8 December 9, 2018 9:19:29 PM
from Stardock ForumsStardock Forums

I am having great difficulty even activating my software.   I have a limited time window to activate when my system boots up or it can't reach the activation servers.  As soon as I try to run the download manager my system can't activate products.

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richfed
basj
Join Date 03/2001
+1632 sdemployee
Reply #9 December 9, 2018 9:25:23 PM
from Stardock ForumsStardock Forums

Quoting Richard 378,
reply 8

I am having great difficulty even activating my software.   I have a limited time window to activate when my system boots up or it can't reach the activation servers.  As soon as I try to run the download manager my system can't activate products.

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

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richfed
sdrohan
Join Date 10/2012
+715 sdsupport
Reply #10 December 10, 2018 9:02:33 AM
from Stardock ForumsStardock Forums

Quoting Richard 378,
reply 8

I am having great difficulty even activating my software.   I have a limited time window to activate when my system boots up or it can't reach the activation servers.  As soon as I try to run the download manager my system can't activate products.

Try from here:

https://www.stardock.com/support/productkeyretrieval

And if you cant activate for not being able to connected to us in-app, please see the 'Offline Activation' option here:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#activateproduct

----------------
Sean Drohan
Stardock Customer Service Manager

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richfed
Richard 378
Join Date 10/2006
0
Reply #11 December 10, 2018 11:52:44 AM
from Stardock ForumsStardock Forums

I managed to activate my products with difficulty but I am missing Object Dock software like theme manager which is only available through the interface.  The Download manager allows me to sign in and lists my account correctly but fails to connect to the internet error message when trying to get the list of products including the list of products installed is blank.

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richfed
Richard 378
Join Date 10/2006
0
Reply #12 December 10, 2018 11:57:07 AM
from Stardock ForumsStardock Forums

I see where to download the additional products from the product page instructions as above.  Thanks.  Though I have to manually activate my products with difficulty 

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richfed
RB Bolin
Join Date 06/2007
+5
Reply #13 May 11, 2019 2:35:57 PM
from Stardock ForumsStardock Forums

Same problem again Saturday, May 11, 2019. When will this be fixed?

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