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sViz
sViz
Join Date 04/2006
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Stardock Site gives Incorrect Product Key

May 26, 2014 12:03:30 AM from WinCustomize ForumsWinCustomize Forums

In My Account > My Downloads on the main Stardock site, the product key for my DesktopX is incorrect. The last block of numbers is completely different from the one I saved from original purchase (which is correct and works.)

Anyone else have this issue?

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sViz
RedneckDude
Join Date 04/2009
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Reply #1 May 26, 2014 12:34:48 AM
from WinCustomize ForumsWinCustomize Forums

Oddly, DesktopX never asks me for a key, but I  haven't saved any on my PC, so I dunno.

 

Sorry.   Good to see you here, Eve.

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sViz
MeSleeper
Join Date 12/2005
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Reply #2 May 26, 2014 12:50:54 AM
from WinCustomize ForumsWinCustomize Forums

I just compared the S/N that I saved with the S/N on My Downloads.   They do not match.   I did not try to install.

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sViz
sViz
Join Date 04/2006
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Reply #3 May 26, 2014 12:53:25 AM
from WinCustomize ForumsWinCustomize Forums

Hey Jim. How are you?

I'm reinstalling, so I needed the key. Thought I'd use the handy info on my account, instead of pulling out my thumbdrive but nope.

 

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sViz
LightStar
Join Date 12/2002
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Reply #4 May 26, 2014 9:29:01 AM
from WinCustomize ForumsWinCustomize Forums

Just checked all mine at the store and they are the same as I have here backed up. Better send an email to support Eve. 

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sViz
RedneckDude
Join Date 04/2009
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Reply #5 May 26, 2014 11:44:00 AM
from WinCustomize ForumsWinCustomize Forums

Eve, are you using Pro, or just the regular version. Pro never asks for a key, even on a fresh install/reinstall.

I guess I should be backing up my serials.

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sViz
sViz
Join Date 04/2006
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Reply #6 May 26, 2014 12:34:34 PM
from WinCustomize ForumsWinCustomize Forums

Thanks for the replies. I just sent an email. Yes, I'm using pro 3.5 and it always asks me for the key on reinstall.

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sViz
RedneckDude
Join Date 04/2009
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Reply #7 May 26, 2014 1:22:45 PM
from WinCustomize ForumsWinCustomize Forums

Ah, I forgot, I am using Pro Beta 4 (3.96)  ( No longer available) My bad.

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sViz
MeSleeper
Join Date 12/2005
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Reply #8 May 26, 2014 2:09:47 PM
from WinCustomize ForumsWinCustomize Forums

Quoting sViz,
reply 6

Thanks for the replies. I just sent an email. Yes, I'm using pro 3.5 and it always asks me for the key on reinstall.

Eve - if you think about, I'd be be interested in knowing what TS has to say.  Since I have my saved S/N, I'm confident I can install version 3.5 again if I need to.  When I switched from 32 bit XP to 64 bit Win 7 Pro, DesktopX stopped working properly for me.   I suspect there are ways to work around that, but I just moved on with the anticipation and hope a new release would be forthcoming.  Someday I may try again.

Sleep 

 

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sViz
sViz
Join Date 04/2006
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Reply #9 May 26, 2014 2:27:42 PM
from WinCustomize ForumsWinCustomize Forums

Yeah, I didn't backup my updates (3.9, etc) so when Impulse was gone so were they. MeSleep, I'll let y'all know what I hear.

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sViz
sViz
Join Date 04/2006
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Reply #10 June 2, 2014 7:49:45 PM
from WinCustomize ForumsWinCustomize Forums

Support sorted out the issue. If you have incorrect info on your account, it seems, your only hope is to have the original info saved somewhere. You'd have to notify them with the correct info so they can update your account.

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sViz
MeSleeper
Join Date 12/2005
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Reply #11 June 2, 2014 10:25:09 PM
from WinCustomize ForumsWinCustomize Forums

Quoting sViz,
reply 10

Support sorted out the issue. If you have incorrect info on your account, it seems, your only hope is to have the original info saved somewhere. You'd have to notify them with the correct info so they can update your account.

 

Thanks sViz.  I have my S/N backed up a few places so no need to waste TS' time.  I'm not sure if DesTopX 3.5 works on 64 bit Win 7 anyway.  I can't get it to work, but I believe I read somewhere that others have had some success.   Those folks may be using one of the higher beta versions that I never downloaded. I truly appreciate you coming back to share this information.  Not many folks would have been so courteous to do so

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