Stardock Site gives Incorrect Product Key

from WinCustomize Forums

In My Account > My Downloads on the main Stardock site, the product key for my DesktopX is incorrect. The last block of numbers is completely different from the one I saved from original purchase (which is correct and works.)

Anyone else have this issue?

13,886 views 11 replies
Reply #1 from WinCustomize Forums Top

Oddly, DesktopX never asks me for a key, but I  haven't saved any on my PC, so I dunno.

 

Sorry.   Good to see you here, Eve.

Reply #2 from WinCustomize Forums Top

I just compared the S/N that I saved with the S/N on My Downloads.   They do not match.   I did not try to install.

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Reply #3 from WinCustomize Forums Top

Hey Jim. How are you?

I'm reinstalling, so I needed the key. Thought I'd use the handy info on my account, instead of pulling out my thumbdrive but nope.

 

Reply #4 from WinCustomize Forums Top

Just checked all mine at the store and they are the same as I have here backed up. Better send an email to support Eve.  :S

Reply #5 from WinCustomize Forums Top

Eve, are you using Pro, or just the regular version. Pro never asks for a key, even on a fresh install/reinstall.

I guess I should be backing up my serials.

Reply #6 from WinCustomize Forums Top

Thanks for the replies. I just sent an email. Yes, I'm using pro 3.5 and it always asks me for the key on reinstall.

Reply #7 from WinCustomize Forums Top

Ah, I forgot, I am using Pro Beta 4 (3.96)  ( No longer available) My bad.

Reply #8 from WinCustomize Forums Top

Quoting sViz, reply 6

Thanks for the replies. I just sent an email. Yes, I'm using pro 3.5 and it always asks me for the key on reinstall.
End of sViz's quote

Eve - if you think about, I'd be be interested in knowing what TS has to say.  Since I have my saved S/N, I'm confident I can install version 3.5 again if I need to.  When I switched from 32 bit XP to 64 bit Win 7 Pro, DesktopX stopped working properly for me.   I suspect there are ways to work around that, but I just moved on with the anticipation and hope a new release would be forthcoming.  Someday I may try again.

Sleep 

 

Reply #9 from WinCustomize Forums Top

Yeah, I didn't backup my updates (3.9, etc) so when Impulse was gone so were they. MeSleep, I'll let y'all know what I hear.

Reply #10 from WinCustomize Forums Top

Support sorted out the issue. If you have incorrect info on your account, it seems, your only hope is to have the original info saved somewhere. You'd have to notify them with the correct info so they can update your account.

Reply #11 from WinCustomize Forums Top

Quoting sViz, reply 10

Support sorted out the issue. If you have incorrect info on your account, it seems, your only hope is to have the original info saved somewhere. You'd have to notify them with the correct info so they can update your account.
End of sViz's quote

 

Thanks sViz.  I have my S/N backed up a few places so no need to waste TS' time.  I'm not sure if DesTopX 3.5 works on 64 bit Win 7 anyway.  I can't get it to work, but I believe I read somewhere that others have had some success.   Those folks may be using one of the higher beta versions that I never downloaded. I truly appreciate you coming back to share this information.  Not many folks would have been so courteous to do so :-)