Never made sense to me either, WOM. I understand your frustration... every weekend I can count on writing "fire off an email to support or sales" with the addition of "don't answer until you get an email from an actual person"....

I don't mind helping, but it's just soooo repetious. Not only that, but it happens again and again.  

I've saved a response like that and just copy and paste it at this point.

Why don't people buy on Monday?  

I know -- I'm just saying maybe the reason people complain before Stardock is open for business is because they just need to vent.  It's disappointing to have to delay satisfaction, so they bitch...it's all they can do until Monday. 

I know modding is a hard, thankless job, especially on the weekends, so I'm going to take this opportunity to formally thank you for all that you do.  I hope you know you're appreciated by the community.

Very good idea, Doc. I can understand their frustration...when I buy a new toy, I want to play with it NOW, not two days later.

Also most people just don't realize that WC and it's mods aren't Stardock (well kinda), they think it's one and the same.

Maybe people should take the time to read the system requirements before they purchase. And follow the instructions correctly when they install what they purchased. I believe that 99.5% of problems experienced are the fault of the user and not the software. The problem is that people have no patience. If it doesn't work the first time, instead of fetching and moaning try again. Expend some effort in sorting out your own problem and learn how to use your computer and the software you have bought. Then is it still doesn't work and you have tried everything it's a good bet that the software may be at fault.

I believe that torch was just passed to Gamestop (the hiring part) SD is still doing support but if any new people come on I doubt SD would be the ones to hire them.

Made me laugh, Doc.

When I originally bought OD in several years ago, it was over the Thanksgiving holiday. I had issues with the install and fired off an email to SD support. They helped me OVER THE HOLIDAY and got the issue solved. I don't care how many people want to bitch- SD gets a   from me.......

Not that things can't just go wrong and you just need help with something. It doesn't mean you are bitching about something. I have had many of Stardock's programs go wrong and needed help with them and have had to contact Support and they have always helped me as best they could. I really appreciate Stardock for that. They always do the best they can whenever I have a problem with their programs. It's just inevitable that their will always be problems with any program that anyone buys even when they know everything about their computer and the program they buy. It is not always human error.

                                                                                                The Cats Meow Mix

Because misery loves company.

I could have a bitch myself, being I've been trying to  renew my OD sub fer over a week now and can't, but I won't.  For some reason I can't access my account to make a necessary change to my email details, and there's no point in purchasing a sub with an hotmaill addy I can no longer access.

Nope, I won't have a bitch, won't piss n' moan, either... but I might have ter cry in me shandy coz I be 'avin' ter look at nekkid Winders.

Hopefully it'll all get sorted in the morning... tomorrow night for me.

Usually that is the case, but I had to move my OS to a new HDD and my archived apps don't/won't work for some reason.... and Impulse won't let me redownload them until I up my sub. 

It's not that big a deal ['cept for the watered down shandy] and I'm sure 'Support" will get it sorted soon.

^ as long as it takes to get it as 'right' as possible, Phoon.

This has been going on too long, Mark. Please post your support ticket number and I'll try to push it a bit.