Did you have the trial version? Did you install Impulse and uninstall the trial version through Impulse?

Yes

Ok I went back into the WB folder, right clicked on the sevenconfig.exe file and try to open , or run it.  I get same error message, then another pops up stating this:

Error 101  Unable to locate key WB files.  Please reinstall WB or contact tech support at support@stardock.com.

I don't know if this matters, but I do notice on the MySoftware screen, it says the total size for WB is 224.21MB.  The update shows 55.86MB, yet when I hit the update button, only 45.09MB is actually downloading.

Here is a copy of the Impulse error log from today.

-- [3/3/2010 12:47:01 AM] ----------------------------------------------------
Context: Updating ApplicationList XML: wc
Message: Updated network xml did not have expected revision (retrieved 88 / expected 89)
Build #: 1658

-- [3/3/2010 3:47:02 AM] ----------------------------------------------------
Context: Updating ApplicationList XML: isv
Message: Updated network xml did not have expected revision (retrieved 722 / expected 730)
Build #: 1658

-- [3/3/2010 6:47:07 AM] ----------------------------------------------------
Context: Updating ApplicationList XML: isv
Message: Updated network xml did not have expected revision (retrieved 722 / expected 730)
Build #: 1658

-- [3/3/2010 9:47:01 AM] ----------------------------------------------------
Context: Updating ApplicationList XML: isv
Message: Updated network xml did not have expected revision (retrieved 722 / expected 730)
Build #: 1658

-- [3/3/2010 10:27:16 AM] ----------------------------------------------------
Context: General
Message: ImpulseTV Detected vWIN 10,0,45,2 (10 ; min = 10 ; recent = True)
Build #: 1658

-- [3/3/2010 10:27:50 AM] ----------------------------------------------------
Context: Impulse: WebService: ValidateAccount
Message: (Result: 0 - Success)
Build #: 1658

-- [3/3/2010 10:28:00 AM] ----------------------------------------------------
Context: Updating ApplicationList XML: isv
Message: Updated network xml did not have expected revision (retrieved 722 / expected 730)
Build #: 1658

-- [3/3/2010 10:28:19 AM] ----------------------------------------------------
Context: CreateRequest
Message: 
Build #: 1658
Exception: Unable to connect to the remote server
Inner Exception: No connection could be made because the target machine actively refused it 74.204.71.147:80
Stack Trace:
   at System.Net.HttpWebRequest.GetRequestStream()
   at ax.a(UpdateParams A_0)
Stack Trace (inner):
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)

-- [3/3/2010 10:28:19 AM] ----------------------------------------------------
Context: UpdateApplicationFileList: impulse, impulse_images,PublicProduction
Message: Server problem or connection issue
Build #: 1658
Exception: Unable to connect to the remote server
Inner Exception: No connection could be made because the target machine actively refused it 74.204.71.147:80
Stack Trace:
   at System.Net.HttpWebRequest.GetResponse()
   at Stardock.Central.Common.HttpWebRequestHelper.GetResponseStream(WebRequest request, Boolean GZipEnabled)
   at ax.c(UpdateParams A_0)
Stack Trace (inner):
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)

-- [3/3/2010 11:04:38 AM] ----------------------------------------------------
Context: Impulse: WebService: ValidateAccount
Message: (Result: 0 - Success)
Build #: 1658

-- [3/3/2010 11:05:13 AM] ----------------------------------------------------
Context: General
Message: ImpulseTV Detected vWIN 10,0,45,2 (10 ; min = 10 ; recent = True)
Build #: 1658

-- [3/3/2010 11:05:26 AM] ----------------------------------------------------
Context: Impulse: WebService: ValidateAccount
Message: (Result: 0 - Success)
Build #: 1658

-- [3/3/2010 11:05:37 AM] ----------------------------------------------------
Context: Updating ApplicationList XML: isv
Message: Updated network xml did not have expected revision (retrieved 722 / expected 730)
Build #: 1658

-- [3/3/2010 11:25:25 AM] ----------------------------------------------------
Context: General
Message: ImpulseTV Detected vWIN 10,0,45,2 (10 ; min = 10 ; recent = True)
Build #: 1658

-- [3/3/2010 11:26:00 AM] ----------------------------------------------------
Context: Impulse: WebService: ValidateAccount
Message: (Result: 0 - Success)
Build #: 1658

-- [3/3/2010 11:26:04 AM] ----------------------------------------------------
Context: Updating ApplicationList XML: isv
Message: Updated network xml did not have expected revision (retrieved 722 / expected 730)
Build #: 1658

-- [3/3/2010 11:27:13 AM] ----------------------------------------------------
Context: CreateDir
Message: 
Build #: 1658
Exception: The process cannot access the file 'C:\Documents and Settings\All Users\Application Data\Stardock\Impulse\Images\Icons\634032124323906250' because it is being used by another process.
Stack Trace:
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.File.Delete(String path)
   at Stardock.Central.Common.Utils.CreateAndTryWritingFileToDir(String ToDirectory)

-- [3/3/2010 11:32:32 AM] ----------------------------------------------------
Context: Error on Moving Files
Message: 
Build #: 1658
Exception: Access to the path 'C:\Documents and Settings\All Users\Documents\Stardock\ThemeManager' is denied.
Stack Trace:
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity)
   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity)
   at System.IO.Directory.CreateDirectory(String path)
   at Stardock.Central.Install.DefaultStep.MoveFiles(IInstallationManager parentManager, ApplicationFileList newFileList, ApplicationFileList oldFileList, NetworkInfo network, ApplicationInfo application)

-- [3/3/2010 12:50:35 PM] ----------------------------------------------------
Context: General
Message: ImpulseTV Detected vWIN 10,0,45,2 (10 ; min = 10 ; recent = True)
Build #: 1658

-- [3/3/2010 12:50:58 PM] ----------------------------------------------------
Context: Impulse: WebService: ValidateAccount
Message: (Result: 0 - Success)
Build #: 1658

-- [3/3/2010 12:51:08 PM] ----------------------------------------------------
Context: Updating ApplicationList XML: wc
Message: Updated network xml did not have expected revision (retrieved 88 / expected 89)
Build #: 1658

-- [3/3/2010 2:09:39 PM] ----------------------------------------------------
Context: Updating ApplicationList XML: isv
Message: Updated network xml did not have expected revision (retrieved 722 / expected 730)
Build #: 1660

-- [3/3/2010 2:11:44 PM] ----------------------------------------------------
Context: Impulse: WebService: ValidateAccount
Message: (Result: 0 - Success)
Build #: 1660

-- [3/3/2010 2:12:38 PM] ----------------------------------------------------
Context: General
Message: ImpulseTV Detected vWIN 10,0,45,2 (10 ; min = 10 ; recent = True)
Build #: 1660

-- [3/3/2010 2:13:08 PM] ----------------------------------------------------
Context: Impulse: WebService: ValidateAccount
Message: (Result: 0 - Success)
Build #: 1660

-- [3/3/2010 2:13:17 PM] ----------------------------------------------------
Context: Updating ApplicationList XML: wc
Message: Updated network xml did not have expected revision (retrieved 88 / expected 89)
Build #: 1660

-- [3/3/2010 2:21:15 PM] ----------------------------------------------------
Context: Error on Moving Files
Message: 
Build #: 1660
Exception: Access to the path 'C:\Documents and Settings\All Users\Documents\Stardock\WindowBlinds' is denied.
Stack Trace:
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity)
   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity)
   at System.IO.Directory.CreateDirectory(String path)
   at Stardock.Central.Install.DefaultStep.MoveFiles(IInstallationManager parentManager, ApplicationFileList newFileList, ApplicationFileList oldFileList, NetworkInfo network, ApplicationInfo application)

-- [3/3/2010 2:42:53 PM] ----------------------------------------------------
Context: Test servers
Message: Problem connecting to server (http://dl1.impulsedriven.com/SpeedTest/SpeedTest.aspx?m=0&dt=634032241688281250)
Build #: 1660
Exception: Unable to connect to the remote server
Inner Exception: No connection could be made because the target machine actively refused it 74.204.71.147:80
Stack Trace:
   at System.Net.HttpWebRequest.GetResponse()
   at cw.a(ServerInfo A_0, SpeedTestInfo& A_1, Int32 A_2)
Stack Trace (inner):
   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
   at System.Net.Sockets.Socket.InternalConnect(EndPoint remoteEP)
   at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Int32 timeout, Exception& exception)

-- [3/3/2010 2:42:59 PM] ----------------------------------------------------
Context: Updating ApplicationList XML: wc
Message: Updated network xml did not have expected revision (retrieved 88 / expected 89)
Build #: 1660

-- [3/3/2010 3:37:14 PM] ----------------------------------------------------
Context: General
Message: ImpulseTV Detected vWIN 10,0,45,2 (10 ; min = 10 ; recent = True)
Build #: 1660

-- [3/3/2010 3:37:38 PM] ----------------------------------------------------
Context: Impulse: WebService: ValidateAccount
Message: (Result: 0 - Success)
Build #: 1660

-- [3/3/2010 3:37:43 PM] ----------------------------------------------------
Context: Updating ApplicationList XML: wc
Message: Updated network xml did not have expected revision (retrieved 88 / expected 89)
Build #: 1660

-- [3/3/2010 3:58:16 PM] ----------------------------------------------------
Context: Updating ApplicationList XML: isv
Message: Updated network xml did not have expected revision (retrieved 722 / expected 730)
Build #: 1660

-- [3/3/2010 3:58:54 PM] ----------------------------------------------------
Context: Updating ApplicationList XML: isv
Message: Updated network xml did not have expected revision (retrieved 722 / expected 730)
Build #: 1660

-- [3/3/2010 5:16:42 PM] ----------------------------------------------------
Context: General
Message: ImpulseTV Detected vWIN 10,0,45,2 (10 ; min = 10 ; recent = True)
Build #: 1660

-- [3/3/2010 5:17:14 PM] ----------------------------------------------------
Context: Impulse: WebService: ValidateAccount
Message: (Result: 0 - Success)
Build #: 1660

-- [3/3/2010 5:17:20 PM] ----------------------------------------------------
Context: Updating ApplicationList XML: isv
Message: Updated network xml did not have expected revision (retrieved 722 / expected 730)
Build #: 1660

-- [3/3/2010 5:32:26 PM] ----------------------------------------------------
Context: Error on Moving Files
Message: 
Build #: 1660
Exception: Access to the path 'C:\Documents and Settings\All Users\Documents\Stardock\WindowBlinds' is denied.
Stack Trace:
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity)
   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity)
   at System.IO.Directory.CreateDirectory(String path)
   at Stardock.Central.Install.DefaultStep.MoveFiles(IInstallationManager parentManager, ApplicationFileList newFileList, ApplicationFileList oldFileList, NetworkInfo network, ApplicationInfo application)

-- [3/3/2010 5:57:51 PM] ----------------------------------------------------
Context: Error on Moving Files
Message: 
Build #: 1660
Exception: Access to the path 'C:\Documents and Settings\All Users\Documents\Stardock\SoundPackager' is denied.
Stack Trace:
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity)
   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity)
   at System.IO.Directory.CreateDirectory(String path)
   at Stardock.Central.Install.DefaultStep.MoveFiles(IInstallationManager parentManager, ApplicationFileList newFileList, ApplicationFileList oldFileList, NetworkInfo network, ApplicationInfo application)

-- [3/3/2010 7:18:48 PM] ----------------------------------------------------
Context: Error on Moving Files
Message: 
Build #: 1660
Exception: Access to the path 'C:\Documents and Settings\All Users\Documents\Stardock\ThemeManager' is denied.
Stack Trace:
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity)
   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity)
   at System.IO.Directory.CreateDirectory(String path)
   at Stardock.Central.Install.DefaultStep.MoveFiles(IInstallationManager parentManager, ApplicationFileList newFileList, ApplicationFileList oldFileList, NetworkInfo network, ApplicationInfo application)

-- [3/3/2010 7:36:12 PM] ----------------------------------------------------
Context: General
Message: ImpulseTV Detected vWIN 10,0,45,2 (10 ; min = 10 ; recent = True)
Build #: 1660

-- [3/3/2010 7:36:36 PM] ----------------------------------------------------
Context: Impulse: WebService: ValidateAccount
Message: (Result: 0 - Success)
Build #: 1660

-- [3/3/2010 7:36:39 PM] ----------------------------------------------------
Context: Updating ApplicationList XML: isv
Message: Updated network xml did not have expected revision (retrieved 722 / expected 730)
Build #: 1660

-- [3/3/2010 7:55:52 PM] ----------------------------------------------------
Context: Error on Moving Files
Message: 
Build #: 1660
Exception: Access to the path 'C:\Documents and Settings\All Users\Documents\Stardock\WindowBlinds\Vista Images' is denied.
Stack Trace:
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, DirectorySecurity dirSecurity)
   at System.IO.Directory.CreateDirectory(String path, DirectorySecurity directorySecurity)
   at System.IO.Directory.CreateDirectory(String path)
   at Stardock.Central.Install.DefaultStep.MoveFiles(IInstallationManager parentManager, ApplicationFileList newFileList, ApplicationFileList oldFileList, NetworkInfo network, ApplicationInfo application)

-- [3/3/2010 10:12:24 PM] ----------------------------------------------------
Context: General
Message: ImpulseTV Detected vWIN 10,0,45,2 (10 ; min = 10 ; recent = True)
Build #: 1660

-- [3/3/2010 10:12:52 PM] ----------------------------------------------------
Context: Impulse: WebService: ValidateAccount
Message: (Result: 0 - Success)
Build #: 1660

-- [3/3/2010 10:12:57 PM] ----------------------------------------------------
Context: Updating ApplicationList XML: isv
Message: Updated network xml did not have expected revision (retrieved 722 / expected 730)
Build #: 1660

-- [3/3/2010 10:14:18 PM] ----------------------------------------------------
Context: MyColors
Message: Reboot required
Build #: 1660

-- [3/3/2010 10:28:14 PM] ----------------------------------------------------
Context: Impulse: WebService: ValidateAccount
Message: (Result: 0 - Success)
Build #: 1660

-- [3/3/2010 10:28:17 PM] ----------------------------------------------------
Context: Impulse: WebService: ValidateAccount
Message: (Result: 0 - Success)
Build #: 1660

-- [3/3/2010 10:28:20 PM] ----------------------------------------------------
Context: Updating ApplicationList XML: isv
Message: Updated network xml did not have expected revision (retrieved 722 / expected 730)
Build #: 1660

Please email support@stardock.com and point to this forum post. The forums are mainly for members like yourself to try and assist others experiencing issues with the software.  When you email you will get a trouble ticket from support and they will work with you.

I submitted a ticket on March 4th.  The only response given was that same day that it's on hold.  Shouldn't I have heard from somebody by now, or is this normal

hrydhswyfe: sorry about that.  I placed the ticket on hold because I saw Neil was helping you here.  I'll reply to it an you should have an e-mail shortly.

Can you reply to the ticket with this so I don't have you try to disable Mcafee again?

Still not working

Hello

Read your details and my box has the same issue. Can you tell me where the location of this is in windowblinds. Sorry am pretty much blind so cannot always find what I;m looking for so I would very much appreciate your reply, help and time.