Past couple of days I've been doing some impulse shopping (har har) and installing stuff on a rebuilt laptop of mine, and I've needed to look up account names, serial numbers for past purchases (to qualify for upgrade/discount pricing, etc.). The automated email responses that (usually) send me a long email with everything I need are now missing the critical info... the serial numbers... for every product I've ever purchased through SDC and Impulse.
Example line item for one product for several email responses I've requested this past day or so:
Product Name : Sins of a Solar Empire (Download + Retail Box)
User Name :
Download : http://www.impulsedriven.com/about.asp (Install Impulse AND use serial above)
Example line item for that same product taken from an old email (November) from the same auto-response system:
Product Name : Sins of a Solar Empire (Download + Retail Box)
User Name :
Download : http://www.impulsedriven.com/about.asp (Install Impulse AND use serial above)
Serial number : xxxxx-xxxxx
Notice the Serial number field is missing from the recent (top) email response. This is the case for all couple of dozen things I should see serial numbers for. Repeated requests from the Impulse Client and the esupport link haven't netted any better results. Something is wrong, I think.
[Edited to add: I was able to piece together account info and serial numbers for what I needed from old emails and whatnot.]
