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August 9, 2022 6:20:55 AM from Stardock ForumsStardock Forums

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Reply #1 August 9, 2022 6:23:29 AM
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basj
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Reply #2 August 9, 2022 6:48:45 AM
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Hello,
Sorry to hear you are having issues. Please try uninstall your current version, reboot (important), reinstall the latest version, V4.0.5.21, should be available in your product account page. Reboot again. Retest and report back.

Thanks
Basj,
Stardock Community Assistant.

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Reply #3 August 9, 2022 9:23:19 AM
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basj
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Reply #4 August 9, 2022 11:05:50 AM
from Stardock ForumsStardock Forums

May I know what is your monitor resolutions and scaling applied? (100%,125%,150% etc)

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Basj,
Stardock Community Assistant

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Reply #5 August 9, 2022 10:34:33 PM
from Stardock ForumsStardock Forums

I tried 2 screens, all have this problem. one is 3440*1440     125%,another is 2560 *1600     150%

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basj
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Reply #6 August 9, 2022 10:42:25 PM
from Stardock ForumsStardock Forums

Let's try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

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Reply #7 August 10, 2022 12:18:21 AM
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I tried and it doesn't work. the same problem after i use the above method to purge and install

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basj
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Reply #8 August 10, 2022 12:22:05 AM
from Stardock ForumsStardock Forums

Great, next, try the cleanboot to see if something is conflicting with Fences : https://forums.stardock.com/486084/fences-support-faq#cleanboot

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Basj,
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Reply #9 August 10, 2022 3:28:32 AM
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Under clean boot ,it still have problem.

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Reply #10 August 10, 2022 6:38:16 AM
from Stardock ForumsStardock Forums

Have you try updating your display driver to the latest version? Also try disable/enable the "Translucent Fence Backgrounds". Refer screenshot below. Does that help?

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Basj,
Stardock Community Assistant

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Reply #11 August 10, 2022 11:26:24 AM
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Reply #12 August 10, 2022 12:02:58 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

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Reply #13 August 10, 2022 10:48:30 PM
from Stardock ForumsStardock Forums

I am sorry, but, I can not reproduce your issue on my system. I believe, this is not so common to other user since I don't remember seeing similar issue reported by others before. Below is my screenshot when I use the "Access Fences instalntly with hotkeys"

BTW, can elaborate on what do you mean by "Two Desktop" mentioned on your initial post? You mean two Fences Desktop pages? or, something else?

Thank you,

Basj,
Stardock Community Assistant

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Reply #14 August 11, 2022 12:05:10 AM
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Reply #15 August 11, 2022 12:30:48 AM
from Stardock ForumsStardock Forums

Hello,
I have reforward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

BTW, there is another one step you can try : Sandbox : https://forums.stardock.com/486084/fences-support-faq#sandbox

Basj,
Stardock Community Assistant

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Reply #16 August 11, 2022 8:25:36 AM
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Reply #17 August 11, 2022 9:28:41 AM
from Stardock ForumsStardock Forums

Hi UMOAQ,

I am able to reproduce the issue, I have logged the bug with the developers.

Internal Reference:

FEN146

 

Thank you for reporting

Paul Scroggins
Associate Technical Support Analyst

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