IMHO I don't put the lack of "warm fuzzies" at the feet of Ashampoo. I feel sure that when Stardock sent out the email marketing Ashampoo 11, that they knew version 12 had already been released by Ashampoo. I bought version 11 a few hours after the Stardock email arrived, and got the offer to upgrade to 12 that same evening. I really wouldn't have had a problem if Stardock had just included in their email something to the effect of "Get Ashampoo Backup Pro 11 for just 25% of its normal price. Ashampoo has released a version 12, but we have made a deal for selling their leftover version 11". Or just anything so we as a customer were walking into the deal with our eyes wide open. I haven't even had a chance to really give this version a try, and see if there is anything I can't live without from version 12. For the price of 10 bucks, if it does all that I need, I won't be asking for a refund.