I have to agree with what's been said by your customers. Yes, this is Christmas, but it's the busiest time of the year for software purchases -- I just bought Sins and am reluctant to play the CD copy because there have been so many upgrades since 1.0 was released. You really need to call someone in from your team and fix this problem for all of us. It's ridiculous that we have this problem over the holiday period when we're all looking forward to playing your game after we spent good money purchasing it. Come on -- get it fixed, pleese!
I will just repeat some points from other threads:
"We do have roll-over servers (which is why we have so little downtime normally) but in this case, the root roll-over control box is down as well. In normal circumstances, this would be a 30 minute thing.
But because of the timing, the actual people who know how to address something like this are scattered across the country for the holidays (one of the downsides of Stardock being located in Michigan is that most people here are originally from somewhere else so when there's a holiday, people leave the state to be with their families)."
