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gradv50
gradv50
Join Date 10/2007
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complaints

April 17, 2008 8:04:56 AM from Stardock ForumsStardock Forums
have put a ticket in over two weeks ago got a reply for info. and not heard a dicky for over one week, this is pathetic, and shouldnt be allowed, anyone else had this sort of trouble, the company is useless.
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gradv50
ZubaZ
Join Date 11/2001
+917
Reply #1 April 17, 2008 8:14:17 AM
from WinCustomize ForumsWinCustomize Forums
Maybe they are researching your problem.

Can you post the ticket number from your auto-reply?

Stardock is one of the finest companies I know of when it comes to user support.  I'm sorry you are having a bad experience.
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gradv50
Jafo
Join Date 03/2001
+1846 sdemployee
Reply #2 April 17, 2008 8:24:24 AM
from WinCustomize ForumsWinCustomize Forums

Can you post the ticket number from your auto-reply?

Probably hasn't got it yet...last ticket was 13 minutes ago....gosh they are slow over there...

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gradv50
highlander
Join Date 01/2007
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Reply #3 April 17, 2008 10:07:16 AM
from WinCustomize ForumsWinCustomize Forums
We responded on Apr. 9th, waiting for your response along with your dxdiag file.

Your turn

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gradv50
ZubaZ
Join Date 11/2001
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Reply #4 April 17, 2008 10:23:40 AM
from WinCustomize ForumsWinCustomize Forums
Hmmm . . there you go.  
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gradv50
Bichur
Join Date 10/2003
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Reply #5 April 17, 2008 5:54:02 PM
from Stardock ForumsStardock Forums

We responded on Apr. 9th, waiting for your response along with your dxdiag file.Your turn



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gradv50
gradv50
Join Date 10/2007
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Reply #6 April 17, 2008 7:29:17 PM
from Stardock ForumsStardock Forums
sent the info. on the 9 th april, now its the 17 th april, your turn.
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gradv50
Hankers
Join Date 04/2004
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Reply #7 April 17, 2008 7:50:06 PM
from WinCustomize ForumsWinCustomize Forums
sent the info. on the 9 th april

If support is waiting for your 'info' then obviously they have not received it.  It would seem that if you want to have this issue resolved you would re-submit the information instead of playing 'your turn' 'not mine' game.

Stardock support have assisted you on a multitude of occasions as indicated by the number of forum posts you have made. Even when you have resorted to ridiculous statements as -
the company is useless


For whatever reason support does not have the information they requested from you so I suggest you resend it.


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