Cart Search
New Topic
Forum Home | Login
RyanD789
RyanD789
Join Date 01/2006
0

Activation Doesn't Work?

January 17, 2006 11:46:04 PM from Stardock ForumsStardock Forums

My activation code does not work and I submitted a support ticket but I have not heard anything back. When I enter my email address (the one I see on my order receipt/registration info that I saved) on the site to retrieve my serial number it says my email address was not found in the database.


Help!  I need to get this setup. I am moving all of my software over to my new computer (already deleted off old computer) and out of 30 programs, this is the only one giving me trouble.


Thanks,


Ryan

thinkdesk
Locked Post
Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
RyanD789
ZubaZ
Join Date 11/2001
+917
Reply #1 January 18, 2006 12:03:05 AM
from WinCustomize ForumsWinCustomize Forums
Are you sure you used teh same address? Email sales@stardock.com. Give them as much detail on previous addys you may have used. They can assist.

Posted via WinCustomize Browser/Stardock Central
Reason for Karma (Optional)
Successfully updated karma reason!
RyanD789
Bichur
Join Date 10/2003
+253
Reply #2 January 18, 2006 12:06:36 AM
from WinCustomize ForumsWinCustomize Forums
Reason for Karma (Optional)
Successfully updated karma reason!
RyanD789
Jafo
Join Date 03/2001
+1846 sdemployee
Reply #3 January 18, 2006 12:20:24 AM
from WinCustomize ForumsWinCustomize Forums

I'd expect either one of two things has happened....

1.  You entered the wrong email address - hence it is not found in the database...

or

2.  There was a system/database glitch - hence it is not found in the database...

Either way, it can be resolved by forwarding as much info as you can muster [relating to product purchases/emails used, etc] to support@stardock.com and/or sales@stardock.com

Reason for Karma (Optional)
Successfully updated karma reason!
RyanD789
yrag
Join Date 08/2001
+393
Reply #4 January 18, 2006 12:26:07 AM
from WinCustomize ForumsWinCustomize Forums
Install this (SDC): http://storage.stardock.com/files/sdcentral_setup.exe Register the ThinkDesk serial in lower right and see if it takes it. If it does then check 'Show Pre-release Versions' in lower left and install the apps via SDC
Reason for Karma (Optional)
Successfully updated karma reason!
RyanD789
RyanD789
Join Date 01/2006
0
Reply #5 January 18, 2006 1:18:44 PM
from Stardock ForumsStardock Forums

The link_setup.exe link does not work. Can you re-post it?


Also, I am positive that I entered the correct email address because I copied it directly from my order confirmation receipt that I saved. I also tried other email addresses just in case, but with no luck.


Ryan

Reason for Karma (Optional)
Successfully updated karma reason!
RyanD789
Bichur
Join Date 10/2003
+253
Reply #6 January 18, 2006 6:23:30 PM
from Stardock ForumsStardock Forums

The link does work.


However, the Forum at Stardock tends to mess up links once in a while, especially if underscores are involved.


So you got 2 options on the link:


1) add _setup.exe to the address bar after: /sdcentral { ie: /sdcentral_setup.exe} or


2) go to the Forum at Wincustomize and click it there ( https://www.wincustomize.com/Forums.aspx?ForumID=181&AID=98194#767888  ) 

Reason for Karma (Optional)
Successfully updated karma reason!
Stardock Forums v        Server Load Time:   Page Render Time: