Icons showing as white boxes - only in Start11, not on my system or Win 11 standard menu

Icons showing as white boxes - only in Start11

I started with an older version of Start11 I paid for a long time ago...got everything set up how I wanted - then suddenly many of my icons just turned to white boxes. So I instead installed Start11 V2 trial - same thing.

I've tried installing and uninstalled Start11 four or five times now, and a bunch of reboots and nothing seems to solve this issue.

I've searched and cannot find any definitive answer.

Anyone know how to solve this? Only in Start11 do certain icons just show up as white boxes. For instance, software like Postman, Notepad++, Visual Studio Code, etc...

Thanks for any help. I'll happily buy the V2 software if I can resolve this, otherwise its kind of pointless.

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Hello,
Sorry to hear you are having issues. Possible icon cache issue. Try unpin those application and re-pin it does that resolved your issue?

Thank you,
Basj,
Stardock Community Assistant.

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Hi there, thanks for the fast reply.

Pinning/unpinning from Start11 does nothing to resolve it.

I've tried everything I can think of so far, even uninstalling reinstalling the apps themselves (like Visual Studio Code, etc). Still shows as white boxes in Start11. Natively, the icons are fine, however. On my file system, and in the native Windows 11 start menu the icons are there.

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