Hello,
Sorry to hear you are having issues. That usually don't happen. But to go further, we need more information.
- Windows 10 or 11? Also need its full version and OS Build number. Please use Winver.exe to get these number.
- Start11 full version number.
- Post Screenshot of your issue could help us understand it better.
- The pinned items is on the Start Menu or The taskbar?
- Do you have any other application that also add or changed how your Start Menu or Taskbar look and work?
Thank you,
Basj,
Stardock Community Assistant.