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Richard Kaye
Richard Kaye
Join Date 07/2002
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Start11 startup and resuming from sleep mode

March 8, 2025 9:21:46 AM from Stardock ForumsStardock Forums

Start11 does not appear to like being woken up.  

I am currently using 2.5.2 but I've been experiencing this issue since 2.5 came out. I have a single monitor and dock the Start bar on the left with auto-hide turned on. I've found that whenever I wake the computer, Start11 is not responsive. Sometimes I only see an outline. Sometimes it will un-hide but nothing is clickable. I have to invoke the Windows search using the standard hot key, type into the search to have it locate the Start11 app, run that and go to the Taskbar page of the config, and click Restart explorer. This also happens on the initial load of Windows. I'm using Windows 11 Home version 24H2.

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Richard Kaye
basj
Join Date 03/2001
+1694 sdemployee
Reply #1 March 8, 2025 9:46:58 AM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to know your Windows 11 24H2 OS Build number. Please use Winver.exe to get those number.

Thank you.
Basj,
Stardock Community Assistant.

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Richard Kaye
Richard Kaye
Join Date 07/2002
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Reply #2 March 9, 2025 2:05:52 PM
from Stardock ForumsStardock Forums

Thanks for the quick reply. Just for more detail, this is what I see when I invoke the Start menu with the keyboard after restarting Windows or waking from sleep.

Here's what winver says:

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Richard Kaye
basj
Join Date 03/2001
+1694 sdemployee
Reply #3 March 9, 2025 7:16:11 PM
from Stardock ForumsStardock Forums

Please try, uninstall Start11, reboot immediately (important), download latest version available in your account product download page: https://store.stardock.com/myaccount/products. Install it, reboot immediately again. Retest it and report back.

Thank you,

Basj,
Stardock Community Assistant

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Richard Kaye
Richard Kaye
Join Date 07/2002
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Reply #4 March 10, 2025 7:49:45 AM
from Stardock ForumsStardock Forums

Will do. FYI v2 of Start11 is not showing up in my products page but I do have access to it through my Object Desktop app/subscription.

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Richard Kaye
basj
Join Date 03/2001
+1694 sdemployee
Reply #5 March 10, 2025 7:52:29 AM
from Stardock ForumsStardock Forums

It should also appear in your Object Desktop product listing. Just click on "view individual downloads to see the full list of products. You will see something like screenshot below.

Thank you,

Basj,
Stardock Community Assistant

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Richard Kaye
Richard Kaye
Join Date 07/2002
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Reply #6 March 10, 2025 8:07:01 AM
from Stardock ForumsStardock Forums

Got it.Thanks.

I was able to do it from the OD app. Anyway, I uninstalled, rebooted, re-installed 2.5.1 since that's the official release. Should I install 2.5.2?

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Richard Kaye
basj
Join Date 03/2001
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Reply #7 March 10, 2025 8:21:35 AM
from Stardock ForumsStardock Forums

Do the issue still appear once you installed Start11v2.5.1 and rebooted your system?

Thank you,

Basj,
Stardock Community Assistant

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Richard Kaye
Richard Kaye
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Reply #8 March 10, 2025 8:31:22 AM
from Stardock ForumsStardock Forums

I'll check that now. I have not yet re-enabled it.

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Richard Kaye
Richard Kaye
Join Date 07/2002
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Reply #9 March 10, 2025 9:01:08 AM
from Stardock ForumsStardock Forums

I've re-enabled and as my day job allows I will put my computer to sleep as well as reboot and let you know if it's happy now.

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Richard Kaye
Richard Kaye
Join Date 07/2002
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Reply #10 March 10, 2025 6:36:06 PM
from Stardock ForumsStardock Forums

Rebooted. I don't really have a bunch of stuff running at startup but it took several minutes before I stopped seeing the occasional cursor with an hourglass. Start11 was not happy until I used its config app to restart Explorer.

I'm going to put it to sleep now and try again a little later this evening to see if it also behaves this way after being woken up.

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Richard Kaye
Richard Kaye
Join Date 07/2002
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Reply #11 March 10, 2025 8:34:37 PM
from Stardock ForumsStardock Forums

Just woke it up and Start11 is unresponsive.

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Richard Kaye
basj
Join Date 03/2001
+1694 sdemployee
Reply #12 March 11, 2025 12:37:09 AM
from Stardock ForumsStardock Forums

Please install the Start11 v2.5.2 Beta and see if this one help.

Thank you,

Basj,
Stardock Community Assistant

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Richard Kaye
Richard Kaye
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Reply #13 March 11, 2025 8:25:14 AM
from Stardock ForumsStardock Forums

Will do.

Is there some debug logging switch I can also enable?

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Richard Kaye
basj
Join Date 03/2001
+1694 sdemployee
Reply #14 March 11, 2025 9:27:43 AM
from Stardock ForumsStardock Forums

From what I know, there is no debug logging switch for Start11.

Thank you,

Basj,
Stardock Community Assistant

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Richard Kaye
Richard Kaye
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Reply #15 March 11, 2025 6:31:34 PM
from Stardock ForumsStardock Forums

Installed 2.5.2 Same behavior on startup. I assume sleep will also be the same but will confirm that later.

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Richard Kaye
basj
Join Date 03/2001
+1694 sdemployee
Reply #16 March 11, 2025 7:27:58 PM
from Stardock ForumsStardock Forums

Would like to suggest to try cleanboot and mentioned here: https://forums.stardock.com/505872/start11-support-faq#cleanboot. Please follow the steps mention with care. Try it and report back.

Thank you,

Basj,
Stardock Community Assistant

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Richard Kaye
Richard Kaye
Join Date 07/2002
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Reply #17 March 12, 2025 12:56:38 PM
from Stardock ForumsStardock Forums

Thanks. I'll see if I can find some time to do all theses additional troubleshooting steps soon. But I have to focus on my day job.

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