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Kupotek
Kupotek
Join Date 12/2002
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New Issue with Start 11 after latest windows updates

February 7, 2025 6:13:12 PM from Stardock ForumsStardock Forums

I reinstalled Windows 11 Pro recently, updated windows, everything... and suddenly the taskbar becomes un-clickable, desktop unclickable, hovering windows from bar flashing on screen and clock not updating... I would constantly have to restart explorer.exe to fix it... I uninstalled Start11 and the issues went away. 

This may be a coincidence and not even related to this but i felt I should mention since at the moment it's not happened since uninstalling Start 11.

 

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Kupotek
basj
Join Date 03/2001
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Reply #1 February 7, 2025 8:07:05 PM
from Stardock ForumsStardock Forums

Hello,
Sorry to hear you are having issues. Need to know few things.

  1. Windows 11 full version and OS Build number. Please use Winver.exe.
  2. Start11 full version number.
  3. Have you tried, uninstall Start11, reboot immediately (important), download latest version available in your account product download page: https://store.stardock.com/myaccount/products? Install it, reboot immediately again. Retest it and report back.

Thank you,
Basj,
Stardock Community Assistant.

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Kupotek
Kupotek
Join Date 12/2002
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Reply #2 February 8, 2025 5:55:56 AM
from Stardock ForumsStardock Forums

Latest version of Start 11, I'll try that reinstall / reboot this morning and get back to you. 

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Kupotek
Kupotek
Join Date 12/2002
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Reply #3 February 8, 2025 6:59:19 AM
from Stardock ForumsStardock Forums

Question, would you recommend I install Start11 or Start11 v2? 

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Kupotek
basj
Join Date 03/2001
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Reply #4 February 8, 2025 7:04:20 AM
from Stardock ForumsStardock Forums

If you did purchased Start11v2, you should go with Start11v2 for better compatibility with current Windows 11 version.

Thank you,

Basj,
Stardock Community Assistant

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Kupotek
Kupotek
Join Date 12/2002
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Reply #5 February 8, 2025 8:09:03 AM
from Stardock ForumsStardock Forums

Great thanks.

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Kupotek
Kupotek
Join Date 12/2002
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Reply #6 February 8, 2025 8:32:17 AM
from Stardock ForumsStardock Forums

Interesting thing happened. 

1. Install Start11 v2

2. Register with product key successfully and prompted to reboot

3. Reboot

4. Upon reboot, Start 11 not installed

5. Install Start 11, not prompted to reboot

So, it's now working and I will update if the issue occurs again. 

 

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Kupotek
Kupotek
Join Date 12/2002
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Reply #7 February 8, 2025 9:03:30 AM
from Stardock ForumsStardock Forums

Unfortunately, it's doing it again.  taksbar programs flashing and taksbar unclickable

 

 

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Kupotek
Kupotek
Join Date 12/2002
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Reply #8 February 8, 2025 9:08:23 AM
from Stardock ForumsStardock Forums

Possible point of interest -- I set the start11 v2 taskbar > size from medium to small, and it fixed the issue, for now... as it seems restarting explorer does fix it briefly. 

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Kupotek
Neil Banfield
Join Date 04/2001
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Reply #9 February 8, 2025 9:16:40 AM
from Stardock ForumsStardock Forums

Where is your taskbar positioned?

Also do you have any software which might alter the taskbar position or add in extra bars or reserve desktop space?

You might want to try v2.52 beta too.

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Kupotek
Kupotek
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Reply #10 February 8, 2025 9:34:20 AM
from Stardock ForumsStardock Forums

Ok interesting... I closed a few tabs in my browser and it started freaking out again. Changing the task bar sizing / resetting explorer.exe fixed it again.

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Kupotek
Neil Banfield
Join Date 04/2001
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Reply #11 February 8, 2025 11:44:56 AM
from Stardock ForumsStardock Forums

Quoting Kupotek,
reply 10

Ok interesting... I closed a few tabs in my browser and it started freaking out again. Changing the task bar sizing / resetting explorer.exe fixed it again.

Next time it happens can you have explorer open and under details see what gdi and user handles explorer is using?

Also where is your taskbar positioned?

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glassylook
Join Date 04/2010
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Reply #12 February 8, 2025 10:04:48 PM
from Stardock ForumsStardock Forums

This just started happening to me today as well. Clicking the taskbar menu does nothing unless I close some apps or click several times.

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MMcClure67
Join Date 04/2025
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Reply #13 April 30, 2025 1:40:29 PM
from Stardock ForumsStardock Forums

Here's a video of this issue:  https://youtu.be/BXbvI91tiHY

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Kupotek
basj
Join Date 03/2001
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Reply #14 April 30, 2025 9:09:00 PM
from Stardock ForumsStardock Forums

Quoting glassylook,
reply 12

This just started happening to me today as well. Clicking the taskbar menu does nothing unless I close some apps or click several times.

Quoting MMcClure67,
reply 13

Here's a video of this issue:  https://youtu.be/BXbvI91tiHY

Hello,
Sorry to hear you are having issues. Please try, uninstall Start11, reboot immediately (important), download latest version available in your account product download page: https://store.stardock.com/myaccount/products. Install it, reboot immediately again. Retest it and report back.

Thank you,
Basj,
Stardock Community Assistant.

 

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Kupotek
MMcClure67
Join Date 04/2025
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Reply #15 May 1, 2025 11:05:27 AM
from Stardock ForumsStardock Forums

p.s., I don't know if it will help, but I have found the issue is predominant on the left-side, secondary display running at 150% scale.  See screenshot below...  

Basj,   Per your instruction(s), I uninstalled (with settings deletion / removal), rebooted, reinstalled (new beta version: 2.52.3), and rebooted again.  The issue returned as soon as "Let Start11 enhance the taskbar" was turned on.  Also, I enabled this setting and noted the issue, before restoring my personalized settings.  

 

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basj
Join Date 03/2001
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Reply #16 May 1, 2025 8:15:04 PM
from Stardock ForumsStardock Forums

Quoting MMcClure67,
reply 15

p.s., I don't know if it will help, but I have found the issue is predominant on the left-side, secondary display running at 150% scale.  See screenshot below...  

Basj,   Per your instruction(s), I uninstalled (with settings deletion / removal), rebooted, reinstalled (new beta version: 2.52.3), and rebooted again.  The issue returned as soon as "Let Start11 enhance the taskbar" was turned on.  Also, I enabled this setting and noted the issue, before restoring my personalized settings.  

 


Looking at your screenshot, what am I looking at? please elaborate,

  1. This is on two monitors with same resolution and same scale 150% on both?
  2. One monitor with maximize Window, another with none, taskbar look different? Is this your issue? If so, please look into these settings.

Thank you,

Basj,
Stardock Community Assistant

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Kupotek
MMcClure67
Join Date 04/2025
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Reply #17 May 1, 2025 11:35:42 PM
from Stardock ForumsStardock Forums

Basj,   No; no.  Sorry to confuse you.  Both displays are 1080p, but the left is scaled at 150%, while the right is scaled at 100%.  The issue is still the flashing / hanging when the "previews" / thumbnail is activated by hovering over the icons on the left display taskbar.  Yes, the taskbar on the left has a maximized window, while the one on the right has no app window.  I was just trying to show you my configuration, for you to attempt reproduction...again, sorry if that was confusing.  Yes; I'm familiar with the blur, color, etc...settings, so no problem there.  

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basj
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Reply #18 May 2, 2025 2:57:36 AM
from Stardock ForumsStardock Forums

Quoting MMcClure67,
reply 17

Basj,   No; no.  Sorry to confuse you.  Both displays are 1080p, but the left is scaled at 150%, while the right is scaled at 100%.  The issue is still the flashing / hanging when the "previews" / thumbnail is activated by hovering over the icons on the left display taskbar.  Yes, the taskbar on the left has a maximized window, while the one on the right has no app window.  I was just trying to show you my configuration, for you to attempt reproduction...again, sorry if that was confusing.  Yes; I'm familiar with the blur, color, etc...settings, so no problem there.  

As a quick test, if you change the scale to 100% on both, the issue don't show up?

Thank you,

Basj,
Stardock Community Assistant

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Kupotek
MMcClure67
Join Date 04/2025
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Reply #19 May 2, 2025 11:52:39 AM
from Stardock ForumsStardock Forums

Basj,   While the previews / thumbnails do still "jitter" sometimes, this change does seem to prevent the screen(s) from ceasing to react to the cursor actions; i.e., "hanging up".  So, this is progress that should narrow down the issue...I'm guessing something was changed in 24H2's HAL / implementation of display scaling?  Tell DEV, we said good luck, and keep up the great work!  

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MMcClure67
Join Date 04/2025
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Reply #20 June 2, 2025 2:15:14 PM
from Stardock ForumsStardock Forums

Any progress on this bug?  

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Kupotek
basj
Join Date 03/2001
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Reply #21 June 2, 2025 7:39:10 PM
from Stardock ForumsStardock Forums

Quoting MMcClure67,
reply 20

Any progress on this bug?  

Which Start11 version currently running in your system?

Thank you,

Basj,
Stardock Community Assistant

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dchrystau
Join Date 05/2025
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Reply #22 June 2, 2025 9:34:20 PM
from Stardock ForumsStardock Forums

I've been having the same problem for over a week. What's working for me is temporarily switching the scale to a different percentage then switching it back. This only works for a little while then the issues start up again. We need to find a permanent solution to this because it does not happen when i uninstall Start11.

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Kupotek
basj
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Reply #23 June 3, 2025 12:25:21 AM
from Stardock ForumsStardock Forums

I still can not reproduce this issue on my system. However,  I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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MMcClure67
Join Date 04/2025
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Reply #24 June 3, 2025 10:00:26 AM
from Stardock ForumsStardock Forums

Basj,  I'm currently using version # 2.52.3  

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Kupotek
basj
Join Date 03/2001
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Reply #25 June 3, 2025 10:27:15 AM
from Stardock ForumsStardock Forums

Quoting MMcClure67,
reply 24

Basj,  I'm currently using version # 2.52.3  

Thank you, please wait for respond from Support. Appreciate your feedback and patience.

Thank you,

Basj,
Stardock Community Assistant

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