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bwhitlock
bwhitlock
Join Date 11/2012
0

Start11 Works Once

Reverts To Win10

October 7, 2021 2:31:46 PM from Stardock ForumsStardock Forums

I had the beta version installed and it was working great.  Got an email last week to update the beta, so I did.  Worked great!

Got the email today to download the latest release.

Installed it, configuration screen came up I picked the choices I wanted and restarted.

Start11 worked correctly 1 time only, then reverted to Win10 menu. Restarted again, worked 1 time, then reverted again.

Uninstalled the product, deleted the registry keys, all the Stardock folders.

Rebooted.  Reinstalled the product.  Registered the product. Set the choices.  Restarted.

Start11 worked correctly 1 time and then reverted to Win10 menu.

OS Build 21996.1

Suggestions?

 

 

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bwhitlock
AzDude
Join Date 11/2002
+559 sdemployee
Reply #1 October 7, 2021 2:37:38 PM
from Stardock ForumsStardock Forums

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

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bwhitlock
sdrohan
Join Date 10/2012
+735 sdsupport
Reply #2 October 7, 2021 2:44:05 PM
from Stardock ForumsStardock Forums

Hello,

Sorry to hear you are having trouble.

Quoting ,
quoting post

I had the beta version installed and it was working great.  Got an email last week to update the beta, so I did.  Worked great!

Got the email today to download the latest release.

Installed it, configuration screen came up I picked the choices I wanted and restarted.

Start11 worked correctly 1 time only, then reverted to Win10 menu. Restarted again, worked 1 time, then reverted again.

Uninstalled the product, deleted the registry keys, all the Stardock folders.

Rebooted.  Reinstalled the product.  Registered the product. Set the choices.  Restarted.

Start11 worked correctly 1 time and then reverted to Win10 menu.

OS Build 21996.1

Suggestions?
 

Run the purge from here:

https://forums.stardock.com/486022/start10-support-faq#reinstalling

After reboot, install the latest version from the email or your account:

https://store.stardock.com/myaccount/products

After activation, try again.  If it fails, go here:

C:\ProgramData\Stardock\Start11  (<--note that is ProgramData not ProgramFiles(x86)

You should have a License.sig.

If you do not, let us know.

Sean Drohan
Stardock Support Manager

 

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bwhitlock
bwhitlock
Join Date 11/2012
0
Reply #3 October 7, 2021 2:59:44 PM
from Stardock ForumsStardock Forums

That fixed it!

Thank you!

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bwhitlock
sdrohan
Join Date 10/2012
+735 sdsupport
Reply #4 October 7, 2021 4:02:08 PM
from Stardock ForumsStardock Forums

Quoting bwhitlock,
reply 3

That fixed it!

Thank you!

Excellent.

Sean Drohan
Stardock Support Manager

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